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Haley
Beginner July 2020

Unprofessional Vendors

Haley, on August 4, 2020 at 9:10 AM Posted in Community Conversations 0 5
I need some advice. this past Friday was our wedding and it turned out beautifully! The weather cooperated just long enough for the event to last and get everything cleaned up.
But towards the end of the night my caterer was doing things that in my opinion were unprofessional. Correct me if I’m wrong about this. Right now it feels like I’m nit picking after everything is said and done and I’ve had my day. So here’s what they did, they bugged guests and several bridesmaids (several said she was very rude to them, who came to me) plus the groom about to go containers and tin foil for left overs. Left the meat in bowls that were provided by our venue covered in tin foil and took 2 huge containers of the aluminum throw away pans for themselves from the venue. Left before the event ended. For a caterer this usually wouldn’t matter to me but we hired our bartender through them and they’re trying to duck an hour and a half before the event ends. Contract clearly states entire event. I hired a day of coordinator to handle small needs and requests like this not to mention if you’re a catering company you should know to bring your own supplies! Our coordinator came up to us asking if the caterer was drunk cause the caterer was acting so weird. Tried to be “nice” saying that if we wanted them to stay the whole event she would pay her staff out of her own pocket! Not to mention she called a few days later for something and I brought my concerns up to them and they denied all of it! Not to mention they didn’t take out all the trash and there were napkins all over the yard. They left their tables and all of the alcohol on the bar for us to clean up since they brought their own tables for the next day. We did provide our own alcohol and mixers so I don’t know if that’s normal. I’m getting fired up thinking about it. Struggling weather or not to write an honest review or just none at all.

5 Comments

Latest activity by Maggie, on August 4, 2020 at 12:03 PM
  • Julie
    VIP February 2020
    Julie ·
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    Write an honest review. My caterer let us down too. Don't be malicious, but compose your feelings Ina review. At the very least, you don't want others to go through what you did. And I'd put it on Google and Facebook, I've heard that WW deletes bad reviews. Messes up their ad revenue
    • Reply
  • Lisa
    Legend July 2022
    Lisa ·
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    Congratulations on your recent wedding! I agree with Julie - I would write an honest review about the whole experience with them, from when you hired them through their behavior at the event. Include things they did well and things they did not do well. Definitely post it on multiple platforms. Sorry that they let you down!
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  • Sarah
    Master September 2019
    Sarah ·
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    Were they responsible for clean up? Was you keeping the leftovers in your contract? I would be honest in your review but I would also be sure that what you’re complaining about were things that were part of your contract.
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  • M
    Legend June 2019
    Melle ·
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    Man that kind of sucks. I think what’s best is to do as PP said and write an honest review.
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  • M
    VIP January 2019
    Maggie ·
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    View Quoted Comment

    Yes, this. It doesn't really matter what you think they should have done; it matters what the official agreement was (e.g., them not providing the bar probably means they weren't required to clean it up).

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