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October 2021

Unprofessional caterer

Chelsea, on March 9, 2021 at 12:56 AM Posted in Etiquette and Advice 0 9

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Feeling very frustrated & disappointed. We met with a caterer for a tasting the food was okay so we were taking the weekend to think about it, also we’re waiting for him to send a revised proposal since we didn’t want a few items. He sent several pushy emails saying he was under the impression we would be giving a deposit right away and that he turned away another event for us & that we need to make a choice. I said I’m still waiting for proposal so he said okay here it is. Well it was more than the first proposal when we were expecting the price to go down. So I responded back if he could be explain why it went up I didn’t here anything for a day. Then I get another email saying he has another couple wanting to book our date and I need to make a decision. So said I never received an email update as to why the proposal price went up & that’s fine to move forward with you other clients. (Because frankly I really didn’t appreciate how he was speaking to me). He said that he did send an email & that he would be sending me an invoice for the tasting. An invoice for a tasting that I was never told we would be charged for ? No where through email, word of mouth or on their website did it say we would be charged for the tasting. I would’ve paid it right then and there before or immediately after. I truly think he is just being spiteful and petty. I also am frustrated bc our venue is saying we have to choose from a small list of caterers & this was someone they recommended.

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9 Comments

Latest activity by Michelle, on March 9, 2021 at 11:54 AM

Dedicated June 2021
Brittany · on March 9, 2021 at 1:18 AM
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Yes that's very unprofessional. I think you made the right decision to not go with a caterer that you didn't feel good about. If the bill for the tasting is large you can probably just ignore it if you really wanted to; he'd have to prove that you knew what you would be charged if he wanted to make an issue of collecting payment. I'd also be honest with the venue that you did not have a good experience with him. They need to know for future clients. And don't forget that you're paying them to have your event there. It's literally their job to provide you with good service. It's their job to make you happy not the other way around. Contact the other caterers on their list and if you can't find one that you're happy with then raise the issue to them.
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October 2021
Chelsea · on March 9, 2021 at 1:24 AM
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Okay I had that exact same thoughts! Thank you for validating them!!
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Super June 2021
Melanie · on March 9, 2021 at 5:31 AM
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Definitely move on from him. If he never said anything about an invoice, he never took your card number, and you never signed anything, you don't have to pay for anything. Sounds like he's desperate for work but that's no way to treat a client. Also let the venue know so they remove him from their recommended caterers
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June 2021
Dj Tanner · on March 9, 2021 at 7:13 AM
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Lol dang, you’re better off just moving on to someone else on the list. You can’t even get through a tasting with this guy without having problems.
You may also find to going throughout your wedding process, no matter how much money you spend on these vendors, They will definitely do things that really test your patience. Good luck
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VIP August 2021
Katie · on March 9, 2021 at 7:52 AM
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That's very unprofessional and he is being spiteful. If the company made you pay for a tasting it should have been said or somewhere online. And he should have asked for the money upfront. We had a couple of tasting and the ones that made us pay told us upfront and even made us give them the money the day we went for a tasting. Me personally since there was no indication that you would have to pay for the tasting until now I wouldn't pay him. And then I'd talk to the venue about how unprofessional that company they referred was. You are doing the right thing by not hiring them.
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VIP August 2021
Katie · on March 9, 2021 at 7:54 AM
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Absolutely agree with this
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Dedicated May 2019
Kylie · on March 9, 2021 at 8:28 AM
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I just wouldn't pay for the tasting and I definitely wouldn't give him my business. I will say, even though it sounds super backwards, none of the caterers I've come across give tastings until after you've booked. So I'm not super surprised he wants you to pay. But I wouldn't!
Definitely tell your venue about your experience.
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Devoted April 2021
Michelle · on March 9, 2021 at 9:40 AM
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This 100%^^^ He needs to provide you with something in writing to rove you needed to pay and if he doesnt do that then all well.... hes very unprofessional
I would def tell the venue about this guy so they will not use him anymore.
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Champion December 2022
Michelle · on March 9, 2021 at 11:54 AM
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Move on. I wouldn't pay because he never let you know that you needed to. Generally you do pay a fee for tasting before you book anyone but if you were not were not given that info prior, there's not much he can do.
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