Unethical Practices at a Bridal Store

See - now as someone who works on a sales floor, they did not make this unavailable for this reason. If they take your dress off display before it's paid for, one you could default and then they have to sell it again. Two, if you take the dress and they take it off the floor, they can't sell it in the time (in brand new) ordering new ones. So that's a problem. If I give you the sample, I can't sell this dress that I sell 100 of in a month. So before you start acting like they somehow screwed up, see it from their perspective.

I bought my dress off the rack. They had a payment system of three payments as well but it was in the back the entire time where no one could try it on. They would have returned it to the floor only if I wasn't able to make the payments any longer or changed my mind.

That doesn't sound right at all! I'm sorry they're putting you through this. definitely put pressure on the manager. You 100% deserve a discount since it's clearly been out for trying on since you put down the deposit

@Cassidy ... if the agreement was that the dress would be pulled from the sales floor then clearly the salon is in the wrong here. I can't envision a scenario where any bride would agree to leave her dress on the floor for anyone else to try on and potentially damage. The salon never should have sold the dress if it was so popular and their only one in the store ...

And the style on the contract/receipt definitely matches what's in the dress right? It wouldn't be the first time someone's dress had been mixed up with another. Lots of other brides have posted about salons ordering in the wrong dress.

@Cassidy I appreciate your view, however flawed it may be. I understand the urge to be contrary. Can you let me know what store you work for so I can be sure to dissuade future brides from shopping at a store that unethical? This fact was never lined out in our contract. If it was such an open and honest policy, it would have been made apparent. I agreed to the dress in the condition it was in at the time of sale. That’s why a sample dress is inspected. Why inspect it if it’s going out on the floor for three months afterward? If a dress sells well, don’t sell the sample. I visited many salons that said certain samples weren’t for sale because of that reason in particular. This salon wanted it both ways with zero regard for honoring a signed sales contract and resorted to deceit once caught. The sales girl did not say, well this is just want we do with sample dresses! She insisted it wasn’t my dress and couldn’t produce the one I was paying for. All these points are made even more irrelevant by the fact that I was assured it would go away for me until fitting. So I don’t believe I was "acting like" anything other than a customer whose faith in this salon had been broken. I see your shop trains you well to put itself above the service if its brides. Shame. What’s more is that I called shops in the area to ask if this was common practice. They were all just as horrified. One manager said it’s the difference between a trustworthy place of business and a shady one. One told me the dress she wore for her wedding was a sample and she would never have stood for that. Again, I appreciate you weighing in and giving me insight to the motivations behind this salon's decision to disregard a sales contract. I wish you all the luck with your vendors at your upcoming wedding! May they not treat you as your salon would treat me.

@JustKidding, @Sara&L, @Pam, @Emily, @Seale, @Maria, thank you so much for your perspectives and advice! It helps while going through this situation greatly.