Looking for advice cause honestly I am at a complete loss.. long post ahead:
I got married on 10/27/19. The photographer we hired was a local person here in VA whom I shared mutual friends with. She was highly rated in the area with a decent size clientele who have used her for multiple events. She even granted me a type of friends and family discount since we were acquaintances and someone in my bridal party was good friends with her. Ultimately we ended up paying her $950 (instead of her normal $1250 rate) for our engagement photos and for 8 hours of coverage at our wedding.
October 27th rolls around and her and her husband (of whom she is separated from) show up to take our photos. He normally helps her with her business so I figured they had a professional working relationship still since he showed up despite their recent separation. To make an excruciatingly long story short, she basically showed up in the WORST mood, didn't act like she gave a care in the world at all, didn't smile, didn't talk, and wouldn't give direction. At one point one of my bridesmaids asked what they were supposed to be doing as far as posing goes, to which she responded "it isn't that hard to figure out." Her husband was doing his best to make everything lighthearted and basically took full control of the reigns while she just snapped pictures, telling us how to pose, making us laugh, etc. She didn't hide the fact that she did not want to be there, so much so that she actually left right when our reception started and went to sit in the car, making her husband (who is not a professional photographer and who I am NOT bound in a contract with) take all the pictures for the evening. Did not say goodbye, did not say a single word to me. Multiple guests came up to me at the reception and made comments about how she looked miserable, and she was even overheard telling someone that my wedding would be the last wedding she would be doing with her business. I later heard through the grapevine that she was upset because she overheard one of my bridesmaids make a comment about how she didn't have any personality, which I honestly can't argue with since she wouldn't even speak to my bridal party while she was taking photos and just scowled the entire time like she had something better to be doing.
Fast forward to today, 3 days shy of 12 weeks from the wedding and I have not heard one word from her, nor have I even seen a sneak peak of my photos from 3 months ago. Ultimately my parents ended up paying her husband and not her since she threw a temper tantrum and left the wedding shortly after the reception started and didn't say a single word to me, my husband, or my parents. I feel as though her walking out of the wedding and leaving the job in the hands of her husband (once again, not in a contract with him) has to be some sort of breach of contract. I went over my contract last night and it says that my photos will be returned between 10-12 weeks, and this Sunday will be officially 12 weeks. To make matters worse, she deleted all social media (including her photography page which has ALL of my engagement photos on it- which are only about 10-12, mind you-since she never sent me electronic files, only posted the photos to her business page) and will not respond to my text. Granted, I have been so disgusted with her behavior that I had been communicating with her husband who took the photos, so I have only reached out to her once, which was last night. I asked her if she could send me a few photos that I could gift to my grandmother this weekend who lives out of state and who could not make it to my wedding because my grandfather was dying in hospice (who ultimately passed while I was out of the country on my honeymoon). Honestly I don't think that's too much to ask, especially since she has not spoken to me at all or given me any sort of update.
Part of me feels like she is intentionally being spiteful because 1. she didn't like the comment my bridesmaid made and 2. my parents paid her husband, who kept the money. Which he should, he did all the work and tried his hardest to make the best out of a bad situation she caused. With that being said, there is no real incentive for her to get the pictures back to me in a timely fashion since she did not get paid, he did. So I basically feel like she stole $1,000 from me and is holding my photos hostage out of spite since she is refusing to communicate. My parents want to sue her but I am not sure I have a firm enough case since I have primarily been communicating through the husband and have only reached out once to her directly. At this point I just want my photos, I don't even care if they are not edited. I will pay someone to edit them.
Any advice?