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Just Said Yes September 2017

Sue my photographer

Annmarie, on January 21, 2018 at 12:27 AM Posted in Etiquette and Advice 0 9
Hi,

i got married back on 9/3/17 and just received my wedding photos. But they are horrible! The lighting is bad or they are taken from far away or have people in the way of them. I stressed to the Photographers how important certain pictures were to us and they are horrible quality. Obviously I’ll never have the chance to fix this. But is there anyway of getting my money back? This company has been a nightmare to deal with from two weeks before the wedding to now.

9 Comments

Latest activity by joey, on January 26, 2018 at 9:01 AM
  • Alforev
    VIP August 2018
    Alforev ·
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    Did you see samples of their work prior to hiring them? Also, what does your contract say? Did you bring up your concerns with the photographer to see if anything can be done (possibly editing)?
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  • M
    Expert May 2018
    Monica ·
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    If you did a thorough review on them before hiring and their work is completely different from what was presented to you, I wouldn't see why something couldn't be done. But definitely review your contract and if you still aren't sure and are adamant about pursuing I would obtain legal advice
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  • July18Bride
    Super September 2022
    July18Bride ·
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    You know what you can do though? If you really want some type of wedding photo you can hire someone to take styled shoot photos of you and your husband in your wedding outfits and get your hair and makeup and all that done all over again. No this is not a perfect solution, but its better than having nothing.

    You can try to sue, but depending on what your contract says you may not win so be prepared for that.

    How throughly did you review their work before hiring them? Did you look at reviews?
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  • ap2al
    VIP October 2018
    ap2al ·
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    I’m not sure if you’d get money back (you’d have to look over the details of your contract), but maybe write honest reviews to warn others? Sometimes the companies/vendors will respond to the reviews and start a conversation with the unsatisfied customer.
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  • Melinda
    Super August 2018
    Melinda ·
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    I’m assuming the pictures you received are completely opposite of what was depicted in the photographer’s portfolio. Did you only see the featured photos on their website or did you request a full album from a wedding? Were the photographer’s reviews positive?

    I agree with PP. I would start with voicing your concerns with your photographer to see what can be done, if anything. Then I would certainly go down the road of leaving honest reviews on all platforms. If there is no way to edit the photos to make them better, which there may not be, then I would move forward exploring legal recourse (which most likely will be hard to do), and planning a styled shoot with a new photographer.

    I wish vendors were still allowed as Jay would commonly offer his advice by looking at the photos to see if anything could potentially be done to improve.
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  • JerseyGirl
    Master May 2017
    JerseyGirl ·
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    Was just thinking Jay would have been great to voice thoughts. Know there was a bride around April/May who had an issue with photog (HarleyBeachBride I think). Believe she ended up suing photog over their horrible Work. There was a lot of great advice in that post from jay and I think also Celia.
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  • the_m_series
    Dedicated May 2018
    the_m_series ·
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    I’m not a lawyer, but I’m pretty sure you could at least take them to small claims court for the cost of the photos.
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  • joey
    Expert October 2019
    joey ·
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    Brilliant idea. I plan on doing a bridal shoot with me and my fiance separate from the pictures taken at the wedding.

    That 's why it is key to understand photography if you can because a photographer who understands lighting is critical. You want to ask them if they will be using reflectors, different light balancing techniques, what resolution will they be shooting it. The higher the resolution the better. You can always scale the picture down and have nice tight pixels - the higher the resolution, but you can't scale up if the resolution is too low. You need to know if they are shooting in HD? How many megapixels? Request that most of your pictures be shot outdoors in natural light. If your reception is indoors without any natural lighting, then they need to be bringing in lighting kits and they definitely need to know what they are doing if they are shooting indoors with artificial lighting. They also need to know how to capture and setup for great shots with good color balance, isolating shots to get a better picture (moving people around or out of the shot, etc.)

    Companies will display the best images on their website, but how does the bride really know all of the images are their work? You should at least be able to talk to one client or start asking them questions like above to see if they know what they are doing.



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  • joey
    Expert October 2019
    joey ·
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    I hate that for you sweetie, but as the other person stated, you can hire a new photographer and go out to a park and take new pictures. Free feel to contact me if you like (************@*****.***), I'm a graphic artist. I'm sure there are some pictures that can be salvaged with some manipulation in Photoshop and I can give you some advice.

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