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Champion July 2019

So Frustrated

Veronica, on December 10, 2019 at 10:26 AM Posted in Community Conversations 0 16
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We got married on July 20, but our wedding video was supposed to be done by December 20. It has been pushed back twice already and isn't supposed to be done now until February 1. I emailed him the other day because we picked four songs to be included in the video and I decided I wanted to change one of the songs. This should not impact anything because he hasn't even started working on the video. He never responded to my email about changing the song. He has a chart he updates weekly and there are still 11 people ahead of us. He did not include in the contract a length of time it would take because he said it varies. I just don't understand why it keeps getting pushed back. According to his chart, his timeline is 1 day of pre-production, 3-4 days editing, 5 hours audio sweetening, 1 day of color correction, 3-4 hours of export & media authoring & packaging. I am just really frustrated because I feel like we will never get our video. I am also frustrated because he was supposed to do a short interview with my husband and I for our video on our wedding day, but he never pulled us aside to do this. When I mentioned it to him after the fact, he didn't say anything. He had mentioned it would be additional if we want to do it at another time so I guess it won't be included in our video.

16 Comments

Latest activity by Veronica, on December 11, 2019 at 2:54 PM
  • Caytlyn
    Legend November 2019
    Caytlyn ·
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    Unfortunately, there's not much you can do since this isn't a part of your contract. For future brides and grooms, please make sure that turnaround time is included in your photography and videography contracts. I would reach out to him again and ask if he received your email about the song change and ask for a firm delivery date.

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  • V
    Champion July 2019
    Veronica ·
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    I kept trying to get him to include it in the contract, but he wouldn't because he said it would depend on how long the video was which depended on a lot of different factors as well as how busy he is. He had amazing reviews on here so I thought it would be okay. I just sent him a follow up email so we shall see if he replies.
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  • Nikki
    Dedicated December 2020
    Nikki ·
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    I would keep asking every day. It's been 5 months, and then he added another 2 months. I'm not a video person, but I don't see why it would take that long to do something like that. Request that he gives you weekly updates. I would keep pushing, because that is starting to get crazy on the time frame.

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  • V
    Champion July 2019
    Veronica ·
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    He gives weekly updates on a chart. The status of the video hasn't changed at all. The only thing that has changed is when we will receive it. I don't remember how many people were ahead of us when we first started, but this seems crazy to me. He said before that he normally spends about a week on each video so I would have thought we would have had it by now because it has been approximately 20 weeks.
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  • Gen
    Champion June 2019
    Gen ·
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    I would ask him for a discount since he broke your original contracted agreement
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  • M
    Legend June 2019
    Melle ·
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    Man that's a long time. My friend did mine and she took five months too but... Hers was technically free aha so I couldn't complain. BUT if you paid so much for it, I would ask.
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  • V
    Champion July 2019
    Veronica ·
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    After following up with him about changing the song we wanted, I heard back from him about that. So that is good. I sent a follow up email to try and find out why it keeps getting delayed.
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  • Nikki
    Dedicated December 2020
    Nikki ·
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    That is crazy. He's not giving weekly updates if it hasn't changed at all. Maybe see if you can physically meet with him and get what is going on. Any chance you can find out who his other clients are/were to see what their turn-around time frame was? You may have to be more pushy. I have never heard of anyone taking this long to get it. Start writing down meetings and when you've contacted him, that way it's all in writing that you have in fact been reaching out with him.


    Maybe if you know someone who can edit and make videos, see if you can get a copy of the video you have, and let a friend do the extras that you want with it. He does not seem to be upholding his side of the contract.

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  • V
    Champion July 2019
    Veronica ·
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    Unfortunately, he is located 4 hours from us as we got married out of state so meeting with him would be very difficult. The chart he sends has other couples names on it, but I don't know any of them to contact them. I saw one person left a review of him on here and their wedding was like a month before us and their name is on the list and their video is supposed to be done a month before us. I asked him via email why it keeps getting pushed back. I am waiting for his response.
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  • Cher Horowitz
    Master December 2019
    Cher Horowitz ·
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    I have no advice, but I just wanted to say I really hope you're able to get your video soon Smiley heart

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  • Catherine
    VIP November 2019
    Catherine ·
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    I thought the same but she stated there was no set date in the contract.

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  • V
    Champion July 2019
    Veronica ·
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    I asked him why it keeps getting delayed and his response was that every video is different and some take longer and they are hetic right now.
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  • Catherine
    VIP November 2019
    Catherine ·
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    Thats frustrating. i'm sorry it is taking so long for your video!!! hopefully he will be able to make the adjustments and it will be worth the wait

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  • V
    Champion July 2019
    Veronica ·
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    He is able to change the song to the new one I want since he hasn't started editing the video yet. I love Taylor Swift and her song Lover came out after our wedding, but I want to include it in the video. My husband said I could pick one Taylor song for the video and it was previously going to be Love Story, but I think Lover is perfect for a wedding video.
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  • Catherine
    VIP November 2019
    Catherine ·
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    Love those songs!!! its going to be perfect Smiley heart i hope you share it when it is finally ready Smiley smile

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  • V
    Champion July 2019
    Veronica ·
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    I can definitely share it, but the highlight video won't include music that is copyrighted, but the full video will.
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