Slow response from planner

No, I don't think you're being impatient. I had to have a very stern discussion with the venue's coordinator when we were 30 days out and she was asking me the same questions we had covered a month prior at my menu tasting. I let her know in no uncertain terms that this was no longer the "dress rehearsal" but the real thing and I expected her to not waste my time by asking me questions we already covered. I told her that I expected more from her and that I was disappointed. That did the trick. Those next 30 days she was extremely responsive. You have to be able to communicate your expectations to her clearly and directly and don't be afraid to speak up. No one else will speak up for you but you.

I don’t think you’re being impatient. Does she work alone? My coordinator has a team and they are usually able to answer my emails quick. I’d let her know that you aren’t trying to blow honher email but your deadlines are approaching, would a call be easier for her?

Pick up the phone and call her or call her supervisor

Slow response time is unacceptable. My coordinator always responded in less than 12 hours though usually sooner. I agree that you should contact her supervisor

We had a DW in Mexico last year and the coordinator was also slow to respond. It always took at least a few days. At first I just thought it was maybe cultural differences in expectations. Then when we got there, I figured out the real reason. The resort has 5 weddings the weekend we were there. 1 each day Thursday through Monday. And they said each weekend usually has at least 3 weddings. But, when we were there, we had the complete attention and dedication of the coordinator and assistant. They made sure each bridal party was cared for and kept up with all the small touches to make each one unique. Each couple had a meeting with them, the food tasting, rehearsal and the actual wedding day events. And they were always available for last minute questions. The reason it took a few days or a week to get a response was not because she didn't care or wasn't on top of things. It was because she almost always has multiple bridal parties on site that need to be taken care of. Emails waited until she had the time to fully focus on the details and what needed to be done for future wedding parties. And I was so grateful for that once we got there and it was time to focus on our wedding. She prioritized the people who were there to make their day as special and memorable as it should be. I'm sure that is the same situation with your coordinator. I would be patient. We also got a lot of emails later in the evening from our coordinator. Give it another day and if you still don't hear from her, send another follow up email.

View Quoted Comment She works alone so unfortunately there isn’t a “supervisor” ...also she’s in Italy so calling is difficult. To be honest I do not have a phone number for her.

I think She he may have WhatsApp, I may try this.

Is she the planner for your venue or is she someone you hired independently? The reason I ask, is if she is hired by the venue she probably focuses on weddings in order of them happening and doesn't feel much pressure as she doesn't need to get clients on her own, which doesn't make it OK but that's the only reason I can imagine.

If I was you, I would address your issue and say you are really getting concerned with the amount of time it takes for her to respond, your wedding is soon approaching and she is adding you additional unneeded stress. I would imagine this would kind of get her act in gear and realize the bare minimum won't work with you.

View Quoted Comment Calling Italy can be expensive but doable. Most cell phones have an international plan and you just need to call early AM in US to reach them at a normal time there. A lot of this may be cultural as well. As Amercians we have very different expectations than those in other places, especially with email.

This would make me super upset and anxious. Id do as PP said and ask for her supervisor