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Lilah
Just Said Yes March 2019

Site Not Working On Mobile

Lilah, on January 14, 2019 at 11:00 PM Posted in Account Support 0 20
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Hi everyone! Our wedding is coming up soon so we recently set out invites with a link to rsvp on this site. We've been contacted several times by people saying the link took them to a blank page on mobile. One guest told us it was fine on a desktop, but he couldn't see it on mobile either. However, both my fiance and I have experimented with the link in multiple settings and we haven't had any issues with it. Does anyone have any ideas about what's going on? We have had very few people rsvp so far, so I'm concerned that this might be negatively impacting the response rate.

20 Comments

Latest activity by Megan, on May 29, 2019 at 8:38 PM
  • cet2112
    Just Said Yes April 2019
    cet2112 ·
    • Flag
    I have not sent it out yet, but I am unable to open our link on my phone, only desktop and iPad. I recently changed the design and wonder if this may have caused it.
    • Reply
  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
    • Flag

    Hi Lilah! Do you know what device and browser they were using when they had trouble opening the website on mobile?

    • Reply
  • Rachel
    Savvy May 2019
    Rachel ·
    • Flag
    View Quoted Comment

    I just reported the same issue with my website! I cannot see our website on my Google Pixel using Chrome. But it displays fine on Chrome on my laptop.

    • Reply
  • yolanda
    Dedicated June 2019
    yolanda ·
    • Flag

    I am currently having this same problem. I cannot view it on my phone. But every guest that has the link it loads with no problem. I thought I sent guests the wrong link when it was just my phone that is is not working with.

    • Reply
  • Ayanna
    Just Said Yes August 2019
    Ayanna ·
    • Flag
    Same. It's taking me to a blank white page in the Chrome app. Works on desktop. Had 2 guests so far tell me the same.
    • Reply
  • Jacque
    Beginner June 2019
    Jacque ·
    • Flag

    Same issue. The homepage of our site displays fine, but if you try to click any of the other page links, we get a "This site can’t be reached" error page.

    Trying not freak out too much here, but we really need this resolved asap!

    • Reply
  • Wendy
    Super June 2021
    Wendy ·
    • Flag
    Same issue here!!! Please fix it !!!
    • Reply
  • Chaffron
    Savvy April 2019
    Chaffron ·
    • Flag
    I have the same issue, and customer support couldn't replicate it to resolve. My guests seem to be doing ok, so it may just be me.
    • Reply
  • Melissa
    Just Said Yes September 2019
    Melissa ·
    • Flag
    I'm trying to create a new website on Zola bc so many of my guests are reporting this issue.
    • Reply
  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
    • Flag

    Hi Melissa! The original issue has been resolved by our Development Team so there may be something else going on with your website. Do you happen to know what devices and browsers any of your guests are using? You can also always reach out to our Support Team at support@weddingwire.com for further assistance!

    • Reply
  • Megan
    Just Said Yes June 2019
    Megan ·
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    View Quoted Comment

    Wedding Wire Admin: I am currently having the same issue as well. The web page is blank when typing in the weddingwire.com/customurl site. On the Pixel 3XL with chrome browser nothing shows up. On Galaxy S7 with chrome browser it loads a page with background image, but nothing else; you have to select the menu on the top left for any of the info to start to show up. Also on the desktop (Chrome and Edge) if I go to the custom url site, it loads to the Welcome page. However none of the info we created shows up, until you click one of the menu items on the left, then it starts to show up.

    • Reply
  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
    • Flag

    Hi Megan! Thank you for this information! Could you please also reach out to our Support Team at support@weddingwire.com so we can keep you updated on this issue?

    • Reply
  • H
    Just Said Yes August 2019
    Hanh ·
    • Flag
    Same is happening to me. The site doesnt work on Chrome mobile app but works on desktop.
    • Reply
  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
    • Flag
    View Quoted Comment

    Hi Hanh! What kind of device are you using? Additionally, have you tried to pull the website up on the native browser for your device?

    • Reply
  • H
    Just Said Yes August 2019
    Hanh ·
    • Flag
    View Quoted Comment
    I am using a Samsung Galaxy S9. I tried using the native browser but the website still is blank.
    • Reply
  • Nicole
    Savvy February 2020
    Nicole ·
    • Flag

    I've been having the same problem using google chrome and I have galaxy s9. I just tapped the 3 dots on the right that give you the drop down menu for the google browser (it shows bookmarks, history, etc) I checked the box that says desktop site and MAGIC! I can now see my wedding wire page! Hope this helps!

    • Reply
  • Arielle
    Just Said Yes October 2019
    Arielle ·
    • Flag

    I found this thread because i was having trouble with the mobile site. i was trying to get to it from within the weddingwire app, which i downloaded to be able to edit my website. it would take me to the Welcome page fine, but then wouldn't load any other pages, it would come up with a blank page and an error message.

    it works fine when i typed in the URL in my browser on my phone--we paid for the custom URL, mostly so i can download the site because i put a LOT into it. I have a galaxy s8 and use chrome as my browser. so, before you decide it's broken, if you're navigating using the app, try just typing it into a browser! thought i'd comment here in case this helps anyone else.

    • Reply
  • H
    Just Said Yes August 2019
    Hanh ·
    • Flag
    View Quoted Comment
    That worked!!! Thank you so much for the advice!!
    • Reply
  • Nicole
    Savvy February 2020
    Nicole ·
    • Flag
    View Quoted Comment
    Great! Glad I could help!
    • Reply
  • Megan
    Just Said Yes June 2019
    Megan ·
    • Flag
    View Quoted Comment

    We have Pixels too and my fiance is techy so he looked it up. Weddingwire updated their site so the site doesn't appear on newer phones.

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