rsvp List was deleted for some odd reason!!!

What document were you using? Word?

You should contact customer service or the site administrator.

Was it on wedding wire?

I contacted customer service and they are closed until Monday.

I really hope they can do something!!!!!!!

View Quoted Comment

Yes it was all on wedding wire

Do you need it before Monday?

View Quoted Comment It was Yes

View Quoted Comment By Tuesday

I don’t think there’s anything you’ll be able to do before they return on Monday. I’m sure they’ll be able to recover your list. I know this may not help, but have you tried accessing the site with a different browser?

View Quoted Comment We have

This is nonsense!!! Their support team sent me an email saying sorry but I should have saved a copy. I have a copy saved but since you guys have changed up your guest list tool I can no longer group people as family members. I can’t believe you don’t have someone competent enough to retrieve my list. Not only that but my copy was changed due to adding in plus ones so I don’t have as updated of a copy. I can’t believe how disruptive this situation has been with less than a month left. Also!! Nobody picks up your freaking phone at the customer service center. What do I have to do to get a response from someone who knows what they are doing.

You guys have officially sent me to the crazy house, I can’t believe you don’t keep backups of items in case this happens. I was told by a customer service rep and a site admin that “we’re sorry, the data is deleted”

if you use wedding wire make sure not to make any mistakes because they can’t help worth crap!!!!

this has caused my to lose my mind

thank you!!

View Quoted Comment NOPE!!!!! They can’t. Keep this in mind for yourself moving forward

they said once it’s deleted too bad, and they said they were sorry but I don’t think they realize what this has done to my planning

I’m really surprised nobody from wedding wire is trying to help me at this point...

Hi Misty! I hope you were able to connect with your fiancé, who talked with our support team earlier today. He informed us that he was the one that deleted all of the guest list information, so I hope you guys are able to sort everything out together!