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Just Said Yes October 2021

rsvp Issue

Lauren, on August 4, 2021 at 10:04 AM Posted in Account Support 0 8
Hi, all!



I'm wondering if anyone else is experiencing this issue with the WeddingWire RSVP page on your website?
When guest go to RSVP, it's just showing blank space above search. No boxes indicating to search by first name, last name, etc.
The weird part is if I blindly click I can enter a field, but of course guests don't know if it's first or last, so they are putting in their full names and then not able to bring up any results. Or they just see the blank space and go "well, guess it's down!" And then they tell me and I have to manually enter. Which...is what we were trying to avoid by having an RSVP page.
Anyone else noticing this? I did send an email to WeddingWire support as well. (Attaching a picture) rsvp Issue 1

8 Comments

Latest activity by Elisha, on August 5, 2021 at 11:58 AM
  • Lynnie
    WeddingWire Administrator October 2016
    Lynnie ·
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    That is weird! Please reach out to our Customer Support Team at help@weddingwire.com so they can help you figure this out!!

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  • Julie
    Just Said Yes October 2022
    Julie ·
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    I have not made it that far. I just picked out my site for the ceremony and reception. I am just getting started. I still need a dj, food, EVERYTHING!!! I am so lost!!!! Still narrowing down who is also going to be on the list. I know time is going to fly by, I only have 443 days left!!!!

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  • Liz W
    Dedicated October 2021
    Liz W ·
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    That happened to me...I had to change our background to be darker and then I could see it. I think their coding is incorrect with the coloring of the RSVP field labels.

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  • L
    Just Said Yes October 2021
    Lauren ·
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    That makes sense and I was wondering if itiggt be a color issue! How do I change the background color, if you don'tind me asking?
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  • L
    Just Said Yes October 2021
    Lauren ·
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    (sorry for the typos, phone was not functioning for me very well, meant to say I was wondering if it might be a color issue and how to change background color if you don't mind me asking)
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  • Liz W
    Dedicated October 2021
    Liz W ·
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    rsvp Issue 2

    rsvp Issue 3

    rsvp Issue 4

    Ha! No problem. I had to pick a different "theme" for the whole website, unfortunately. But it looks like you can change just the background if you don't have a theme! When you're the page for where you edit your website, there's a button in the top-right--Edit Website. Within that menu, click on "Design", then "Background and Theme" and you should be able to edit the background and/or the theme from there. I guess if you go with a theme, pick one with a darker background? Or if you don't pick a theme, set the background to be a darker color! Hope this helps!

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  • L
    Just Said Yes October 2021
    Lauren ·
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    Thank you! I tried to change the background color but it didn't work for me, so I chose a different theme too and it does seem to be showing up now! Thanks!
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  • Elisha
    Just Said Yes October 2021
    Elisha ·
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    Hi Lauren, a few of my guest had the same problem not too long ago but I went back in and redid the name and saved it again and it worked from there I am not sure what is going on with the site now but I hope it fixes the problem soon!

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