Ladies I am so upset over this and I don’t know what to do!
Backstory: FH and I were previously engaged in 2010. Fast forward to today, when he proposed, he used my original Verragio setting from Jeweler #1 and upgraded the center diamond from Jeweler #2. The reason he went to different jeweler for the center diamond upgrade was because he first went to Jeweler #1 and he felt they were trying to be deceitful about the value of the original diamond and the quality of it (I had the paperwork for it but he did not ask me for it bc he was trying to be secretive in getting the new diamond)
fast forward to last evening and I was at Jeweler #1 to pick out wedding bands. I ask for my engagement ring to be cleaned. They come back and tell me that one the diamonds is loose and that the entire ring is slightly bent! It can be fixed but for X dollars. The money amount was minor but it irked me that FH spent a good chunk of change on my diamond upgrade with them, we plan to buy the bands with them and they aren’t going to go take care of the engagement ring? I said what happens if I sauder them together? I’m not going to go to 2 jewelers for my ring set. So then he tells me he is going to inspect the ring to see if they will warranty it...comes back and tells me nope they won’t because of the condition it is in...lots of porosity on the metal, aka pitting. He says it’s from a bad cast when the ring was originally poured. That doesn’t occur over time (my question bc the setting is 9 years old) and it doesn’t happen from the ring being sized. He told me to contact Jeweler #2 from where it was purchased and that he basically feels they should replace my setting!
So I contact Jeweler #2 and I’m told that because another unauthorized Verragio Jeweler altered my ring (put a new head and center diamond, sized my ring) that it voided my lifetime warranty! He wasn’t unwilling to help me but said that Jeweler #1 technically took responsibility for the ring when they put the upgraded diamond in it and that they should have know a Verragio ring would carry a lifetime warranty only through an authorized dealer so should have brought it to FH attention them setting it could possibly void the warranty. Also, in the 5x they’ve had my ring to mount the new diamond, size it, and had it under a microscope to inspect it before cleaning, as well as take measurements for a custom wedding band, Jeweler #1 never once said anything about the “condition” of the ring!
So now the options I’m left with are pick out wedding band(s) for my 9 year old setting that doesn’t have a warranty through any jeweler (we do have insurance on it through our homeowners insurance) or pick out a new setting and wedding band, which could be a good chunk of unexpected expense! i don’t know what to do. I absolutely love my setting and it is s sentimental to me, but it is 9 years old so now with these issues being brought to my attention, I’m hesitant to pick brand new bands to pair with it. What would you do?
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