Skip to main content

Post content has been hidden

To unblock this content, please click here

Mrs. Cohen
Super October 2018

Removing a bad vendor review - Yes or No?

Mrs. Cohen, on November 1, 2018 at 7:04 PM

Posted in Etiquette and Advice 24

For anyone who follows my posts, or is curious as to what exactly happened, I made a post about 2 weeks ago outlining all of the things that went wrong during our wedding; mainly because I just needed to get it all off my chest. My biggest frustration came from the horrific job our DJ did. Like...

For anyone who follows my posts, or is curious as to what exactly happened, I made a post about 2 weeks ago outlining all of the things that went wrong during our wedding; mainly because I just needed to get it all off my chest. My biggest frustration came from the horrific job our DJ did. Like ruined the last 3 hours of our wedding horrible (again, if you want to know the whole story, I invite you to read my previous post: Everything That Went Wrong).

Anyway, after writing bad reviews on his WeddingWire Vendor page as well as his Yelp page, he immediately contacted me via email with a $150 gift certificate to Amazon and asked if I would remove the reviews. I responded by first thanking him for the gift card, but also outlining everything that went horribly wrong and I told him that I did not feel it was right to remove my reviews because other couples had a right to know what kind of service they could receive by booking him; good or bad. He then countered, asking what kind of refund he could give to have the reviews taken down. We decided a 50% refund was appropriate, we would edit the reviews to reflect the refund, but would not fully remove them. This is when things get a little weird I guess...

He responded with a SUPER long email, telling us how his mother is battling a rare disease and his mind was preoccupied and that's why he messed up so much (btw, he's not an independent DJ, he works for a company, so he could have sent a substitute DJ if his mind was that preoccupied). He included photos of his mom in the hospital as "proof" which kind of made me feel uncomfortable. He said he felt bad about how poorly our wedding went and he loses sleep over it every night; *insert eyeroll* not believing he loses sleep over our wedding night. Anywho, he says he's giving us a full refund, as well as letting us keep the extra Amazon gift card he already sent, and he asks again that we understand his situation and take the reviews down.

Well, we received the full refund, and because we are compassionate people who have both dealt with sick parents (3 years ago my father underwent a Stemcell Transplant for cancer and 2 years ago my father-in-law received a heart transplant, so we get how overwhelming that can be). So, I removed both of my negative reviews as he requested.

Today I made the mistake of going on his WeddingWire and Yelp pages and now I'm just angry again. Other brides reviewed him for weddings that happened days after ours and the week after, and they all gush about how great he was and how amazing he made their wedding. It makes me so so angry. The bride who got married the day after me had an incredible experience, but here I am with soured memories of my first dance with both my husband and father, as well as not fun memories of the entire dancing portion of our reception. I'm just soooo mad that he literally only messed up our wedding day. Now I'm feeling like I should have taken the refund AND left the reviews up. Ugh.

Someone please tell me there will be a day I get over the DJ disaster and only remember all of the great things that happened my wedding day, because right now, I can only seem to focus on how our reception was ruined by him Smiley sad

24 Comments

  • Kenisha
    Champion June 2019
    Kenisha ·
    • Flag
    • Hide content
    I’m so sorry about your fiasco. Honestly I know it’s hard to do but you’re just going to have to let it go at this point. I wouldn’t have taken down the review but you already did.
    • Reply
  • H
    Just Said Yes September 2019
    Happily Ever After ·
    • Flag
    • Hide content
    I know I am a little late in replying but I am having the same issue with my venue. I only see positive reviews on line and they figured a way to have my negative review taken down but I haven’t stopped crying that’s how many horrible things went wrongy wedding day all due to the venue. I feel other brides should now since we don’t get to do it again. I know I have to move on but I can’t knowing that my wedding day was so poorly run and so expensive. I am debating if I should be writing to the president of the venue? Any thoughts? And I am wondering if you every got over it
    • Reply
  • Mrs. Cohen
    Super October 2018
    Mrs. Cohen ·
    • Flag
    • Hide content
    View Quoted Comment

    Sorry it's taken me a while to respond.... So so sorry that you had such a negative experience as well. So awful when something goes so wrong it tarnishes your memories of your wedding day.


    I will be 100% honest, I am still not over how horrible our DJ was (our 1 year anniversary is next week... so even after a year I'm hurt). It's still to the point that when I look at pictures of our first dance I just get angry at the fact the DJ forgot our first dance and I had to go yell at him in order to even have it happen. It sucks a lot. Unfortunately our DJ was the owner himself of the entertainment company, so there was no one I could complain to above him. I did go off on him through email, left him horrible reviews everywhere (which as you know he bribed me to take down), and he did refund us the full $1,000 we paid for him... but going of on him and receiving our money back unfortunately did not give us back our moment and did not repair the damage he caused during the last 3 hours of our wedding day. I'm sure 10 years from now it won't bother me so much, but for now, it still hurts a lot. I really really hate to tell you that, because I know that's not what you want to hear at all, but your experience will probably weigh heavy on your mind for a while as well.


    I think it can't hurt to contact the president of the venue to explain all that went wrong and receive some sort of refund, but just know that a refund won't take away the pain Smiley sad

    • Reply
  • H
    Just Said Yes September 2019
    Happily Ever After ·
    • Flag
    • Hide content
    Thank you for replying it got worse for me I did write a review to warn other brides and I got a letter from a lawyer. The only way they would have known it was me was because my review was true. My husband asked me to take down the review since we can’t afford a lawyer or to go to court over a review. I know why there are only positive reviews on line. I can’t find one bad review about the venue. I found out so much more from my guest about how bad the venue was, I am embarrassed. It was one of the most expensive venues and figured we only get married once. For the money we paid we should never have had all these mishaps. At this point I just want to forget about it. I don’t even want my pictures.
    • Reply

You voted for . Add a comment 👇

×
WeddingWire celebrates love ...and so does everyone on our site! Learn more

Groups

WeddingWire article topics