Reaching out to photographer

I would email her and not Facebook messenger her. I find that part of Facebook very easy to forget/overlook.

Agree with PP- Facebook would not be my first method of contact. I'd reach out via email in a couple days.

Maybe you could be patient and wait more than 24 hours, especially when it's a Sunday. I'm sure depending on her workload that's not unreasonable, but dang, give her some time to respond.

Ps- my messenger always says I'm online even when I'm not. I'm sure you're not here only client. Just relax.

Your request is not unreasonable, if you just want one of the photos you've already seen/received, but without the watermark. I agree with others though - reach out via email or phone, not Facebook. Was Facebook your primary method of communication prior to your wedding? If so, I can understand communicating that way, but I prefer email over Facebook. Just be polite and respectful... "Hi X! We loved photo A that you showed us in our sneak peek (it's beautiful!) so much that we'd love to use it as our Christmas greeting card. Would you mind sending us that one image without your watermark when you get a chance? I realize you're probably busy and I know you're still working on our photos as well as others, but we'd really appreciate if you can send us the photo when you have time. Thank you so much!"

This is, of course, presuming that your contract includes digital images without the watermark. If it doesn't, that's another situation altogether.

Rachel brings up a good point. Does your contract state that the photos aren't water marked?

I would her an email but I wouldn't expect it to be her top priority.

Yeah, depending on the contract you might not even get digital copies of the photos without watermarks. What does it say regarding that?

I think it's ok to ask her to remove one (assuming the contract includes digital rights) of the watermarks on the photos she already sent, but asking her to drop everything and edit a different photo I think is unreasonable. Especially because it isn't even November yet.

First of all, be sure your contract gives you digital rights to your images. Most photogs do watermark images on social media for your protection and theirs, they don't automatically "belong" to you.

Secondly, yesterday was Sunday. Some people only reply during business hours, so please give her some toms to respond. Are you sure she was actually posting? Many businesses use apps to post to their page for them, so they could have scheduled a post and not actually been in the office.

If you were seeing her post on her personal page and not her business page, then please email her, as it's unprofessional to message someone about business via their personal Facebook.

Have some patience, October is a super busy month for photographers, and I'm sure you aren't her only client.