Post Wedding Vendor Issue - what would you do?

Hi everyone. Our wedding day went amazing minus the florist and am hoping to get some feedback on what to do, if anything. The guests were not affected by this, which is one of the more important things, but it’s still bothersome to me.

The florist I used was a natural and organic store that has a floral department. The company I work for owns the store and I personally know the general manager. For 1 bridal bouquet, 1 MOH bouquet, 6 boutonnières, 4 wrist corsages, and an orchid was 300 plus delivery and tax. It was all roses so I figured whatever it’s fine.

First red flag was communication. The floral manager is extremely unorganized and the general manager (that I personally know) was organized but could not communicate at all.

I have most of the communication written in email. I had a special charm of my mother/grandmother (both deceased) that I wanted on my bouquet. They said no problem. The day I go to pay at store I gave her the charm and paid. I asked the floral manager to confirm what they are doing for me and she couldn’t? I wasn’t happy but I had to leave as I was with my dad and he needed to go.

day of: the flowers are dropped off by the general manager. No orchid. I ask where it is and she said she forgot it so she went back to get it (thankfully she got it to us in time). My bouquet was so ugly. All I asked for were white and dark purple roses. The dark purple roses were not dyed all the way through! Then no charm? I call up the general manager and she said the floral manager was 100% certain I did not give it to her. I was at my parents and my purse was back at my apartment so I have no proof that I did or didn’t.

The corsages were literally boutonnières with wrist band. Like the long stem and all, which was a pain for the moms to wear. My bouquet kept falling apart after the ceremony, the roses kept breaking off. I finally tossed it to the side and forgot about it.

Im not big into flowers but the quality was horrible. The thing that really bugs me the most is my charm. I’m still on my honeymoon so when I get back I will double check my purse, but I’m 100% I did give the floral manager the charm. It’s something very important to me and I wouldn’t forget it.

If the charm is not in my purse (which BTW is the ONLY place it would be because I specifically put it in the front zipped pocket to give to the florist) should I go to the store and demand (or ask nicely) that they look for it? i remember very clearly giving it to her, and it’s been bothering me so much. It’s a memento of my family so I would like to have it back regardless...