We booked our photographer in November 2017. Our package included photo rights, three photo shoots, multiple photographers on the day of, and a couple prints in addition to a small album. We received our engagement shoot on time. Then I used a second shoot for boudoir in June 2018 as a surprise for my groom. Pictures were great and received by the wedding in August 2018. We had discussed with the photographer that he needed additional time to complete our photos since his normal turn around is 6-8 weeks but he had booked a wedding every weekend in september. Not ideal, but we were ok with it since he was upfront and requested approval. Our photos were then delayed from October 31 until November 20 I believe, 2018. We received a couple images a sneak peaks. And not all of our images were complete by the time we met with the photographer in November. He indicated we would have them by the end of the year. I tried to be respectful of the holidays and family time, as I would want others to do so for myself. So I contacted him again in january. I contacted him approximately 7 times, by text, so that I have a written record of response.
He seemed to make excuses, and simply apologized for he delay without explaining or giving a concrete time frame. We finally received the digital copy of the rest of our images in March 2018. He indicated that now that we have chosen the images we would like it would only take about 10 days for prints and 4 weeks for our album. After 19 business days, on April 17, I contacted him about our prints. I met his wife he next day to pick them up. The album was not ready. On May 7, I messaged him again asking about the album since it had been 7 weeks, 3 weeks past the date he gave when it would be ready. At this point he responded “Ill have everything submitted to the printer this week and should have it back here by end of next week” he had not even ordered he album nor informed me of such. I continued to request a partial refund (no specified amount yet) but was ignored. I finally picked up my album last week, May 16. Exactly 18 months after I paid in full for our package, and over 9 months after our wedding. even in person he refused to even discuss a partial refund, nor did he offer to provide any additional product to make up for it. What are my options here?