I contacted a photographer that had shot a friend of mines wedding earlier this year and came highly recommended. Even better she’s from my home town! I went to her website and filled out her info/contact form. On the form it asked what specific times/places/ types of photos I was looking for or thinking of, being newly engaged I really don’t have much of an idea of what time I want to take photos and where I’d like to have photos done ( I thought we’d just do them at the venue) I wrote fairly vague locations and ideas for photos hoping I’d get some guidance on what would work best . Not only has this this photographer not written back to me about how I could of been more specific with what I was looking for, she screenshot my email ( blacks out all my info) and posted it to her social media as an example of “ how not to fill out one of her forms”. I’m feeling a bit hurt as this photographer came highly recommend as someone who gets back to you promptly and is incredibly loving and kind. I love her work but I feel as if I already have a bad taste in my mouth, mainly about still not hearing back from her but then seeing she has seen my email and form and instead of addressing me directly I see her make an example out of my inquiry on social media. I’m not sure if I should just continue my search else where or give her the benefit of the doubt.
WOW! That is so unprofessional I am so so sorry. I wouldn't go with her.
In fact, because I am petty, I would probably reach out to her again and explain how wrong she was.
Something generic like, "Hey (name), I inquired about your services x days ago and I see you have decided to use my request as a "what not to do" post on your social media. While I appreciate you informing your future clients on the proper way of filling out your form, I would have appreciated a response with guidance and feedback much more. I am new into planning and was simply inquiring about your services without a lot of my details nailed down (as I'm sure many other brides do). I hope future clients benefit from your post. Best, (name)."
Literally call her out without being rude. She likely won't respond but letting her know that wasn't ok in a gentle way could make an impact on her. Perhaps she will delete the post and apologize.
I would have my grandma photograph my wedding on her iPad before I would give that girl a dime of my money. I would also leave reviews explaining the situation on all of her social media because that’s the most ridiculously unprofessional thing I’ve ever heard.
That is so unprofessional. I would definitely recommend going with someone else. My photographer did a wedding for someone I know and I loved her photos. When I contactes her, she was very prompt. She was also very excited to work with us and make our day special. She was happy that I loved the work she did for my friend's wedding. Sadly, it doesn't sounds like this photographer really wants your business. There is no reason for her posting something like that on social media. She could have nicely told you that she needed more information rather than ignore you and post your form online. There are lots of photographers that are nice and more than willing to work with you. I hope you find an amazing photographer that will make your day easy and fun.
I wouldn’t use her after something like that! Not only has she already set a bad taste in your mouth, but you’ll be uncomfortable with her now from this point forward. I would leave a bad review for her, with a screen shot of her post because she’ll likely delete it once the full story comes out in the open. But I’m petty like that. lol
Completely inappropriate behaviour for a professional (or anyone for that matter). You definitely need to contact her and tell her that her services will not be required due to her lack of professionalism. You also need to screen shot the post for any reviews that you do of her - make sure that she can't deny her actions.
Find someone who will help you to decide what's best - our photographer looked at different areas and decided what the best pictures for those places would be, etc. She suggested a spot for engagement pictures as well (I was unfamiliar with the area in which we lived when we had our pictures done). Your photographer should make your day *less* stressful - not more.
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This is exactly what I was thinking.
PLEASE tell her so she knows how terrible of her that was. Especially because those are things that are normally talked about after the photographer has been hired and closer to the day of photos.
Also, it might be worthwhile to add "Since you are the experienced photographer, and I am unsure about photo locations, times, or poses, I was originally hoping you could assist me with brainstorming down the road. Unfortunately I now know that you are unwilling to help new clients (or those new to having their photographs taken)."
Also, what kind of photographer asks for specific times and photo request details in an initial inquiry form?? Most couples book photography well in advance of their date without having all the day of details nailed down, and you’d think a person who has shot weddings before would know that. That’s another red flag there, frankly. You’ll find someone SO much better!!
ABSOLUTELY move on and find someone more professional and kind. Amazing photos are not worth being treated so rudely for.
i too like Mrs KC would have a hard time just letting this go, and would want to call her out in some way or another. Her example email is really perfect. It’s a polite and rational way to call her out and just give her a gentle reminder that this behavior is unacceptable. Iiiiii am maybe personally a little more petty and might feel compelled to address it publicly, either via a negative review (stating “I unfortunately never got to use this photographer (who came highly recommended by a friend) as she apparently didn’t enjoy the way I filled out the inquiry form on her website with details that were too vague. Being in the early stages of wedding planning, I hoped that these questions were details we would work through together in conversation, so I didn’t have exact answers, and tried the best I could. Instead of responding to me to address the issue of the vague answers and either work through it or be told otherwise, she did not respond to me at all, and instead posted a screencap of my form submission on her social media as a “what not to do” example, which, to my embarrassment, I only discovered as I follow her page as a fan of her work.” Simple, matter of fact. But. She deserves to be called out. If I saw something like that on a vendor’s page I would presume or at least HOPE that they had responded to that person, worked through the questions, and then okayed being exemplified. I’d be really turned off to see a vendor treat potential clients in this way, honestly. It’s extraordinarily unprofessional, and frankly rude, and you’re well within your right to address it.
but do NOT consider using this woman as a vendor. I don’t care if she gives you the nicest apologies if she’s called out, I just wouldn’t personally get over or look beyond this slip.
Go elsewhere, and frankly I'd screenshot her post and share "how not to be a good business manager", and point out that you have never done this before and some guidance would have been nice, rather than embarrassing you like that. That was absolutely horrible of her
That is so unprofessional. I would think it's normal for the client to not have a clear idea of these things. Part of a professional photographer's job is to figure out best time of day for light and such. I am less than a month away from my wedding, and I honestly can't answer those questions that thoroughly. She probably did you a favor by being this rude upfront so you know to dodge that bullet.
Wow thank you! I’m glad I’m not the only one who went directly to the petty approach! You all have such encouraging words and we Will be taking our search for a photographer elsewhere! I appreciate the validation all of you have given!