Our photographer is extremely behind on returning photos of our wedding. We were married in September in Mexico, and her contract gave her two months to present the proofs and explicitly states that the final date to send us all finished materials was December 17th, 2022. We just got the first proofs for review on January 1, 2023 after weeks of silence.
We sent our album selections within the required time frame and asked when we can expect the final delivery. She is now claiming to have an 11-month long backlog of work - just now delivering final material from weddings celebrated in February 2022 (our contract was signed in May). We’ve asked for her to reduce the delay or offer compensation for being in breach of contract, but were rejected and told that there’s nothing that can be done and that COVID acts as an extreme and total force majeure to the contract.
We don’t think this is right and she should do something - anything - aside from demand patience. Are we too sensitive or are we being taken for a total ride, told to accept performance below the agreed contract but paid at full rate?
