Hi everyone, sorry this will be lengthy. I don't know where else to post this.
In the contract my husband and I signed with our photographer, we agreed to and paid for an additional photographer to be there on our wedding day (6/01). I believe the price difference between having just her versus her plus another photographer was at least $1,000, so no small difference. In email correspondence about a few weeks before our wedding, our photographer mentioned if we wanted an additional photographer since our guest count was above 100, to which we replied that in our contract we signed, there should already be an additional photographer for the wedding. She replied something along the lines of, "Oh that's right, I forgot! Do you have a preference? I would recommend (name)." I looked up this photographer and her work, and everything looked great so I replied she sounds great.
Fast forward to wedding day. She's the only photographer. Her husband is there assisting; he had no camera. The other photographer that was recommended was not there at all. But we paid for an additional photographer??? It was my wedding day so I didn't really process all of this until everything was all over and I talked to my husband. A few days after (about 6/04), I emailed our photographer asking why there was not an additional photographer, which is what we had paid for. I even attached screenshots of our contract where it states there would be an additional photographer for the wedding. Still no reply...
I'm at a loss here. I feel like we should be reimbursed for the cost difference between having just her versus having an additional photographer. But we have not received our wedding photos yet, so I don't want to make a fuss in case she withholds our photos. I would just really like some of our money back since we paid for an additional photographer. I am thinking that once we receive our photos, I will try calling her.
