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Must Love Cats
Master October 2017

Photographer not responding to emails

Must Love Cats, on July 19, 2017 at 6:29 PM Posted in Planning 0 3

FH and I sent an email to our photographer Monday stating we'd like to purchase our engagement photos as a set as well as inquiring to update the total invoice due in September because I might be paying with a credit card and to please let us know how to make the payment for the engagement photos. Yesterday early morning I out of habit clicked on the invoice and I looked at it and it was up to date so she changed it to reflect only the last and third installment to be paid, but nothing regarding the engagement photos. I didn't even receive an email saying that she updated the invoice. I go on the engagement photo site yesterday and today, and there has still been nothing updated to put the set in the cart to order and I haven't heard from her. The two emails I had sent were to her business email where she regularly responds so this is weird. Should I reach out to her again but this time through her phone number through a text or a Facebook message and when should I reach out?

3 Comments

Latest activity by K.M., on July 19, 2017 at 6:45 PM
  • NewlyMrsLachney
    Master September 2017
    NewlyMrsLachney ·
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    Definitely reach out to her, via phone first. I think by Friday is appropriate. Keep in mind this is BUSY season for all folks in the industry--she could've just made a human error with your invoice/not fully read the email and just skimmed it. Smiley smile

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  • Bee
    Master April 2017
    Bee ·
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    If you mean you emailed her this Monday, be patient. That was 48 hours ago and this is wedding season. I usually gave it a week between emails when I was planning and wedding season. Some people just aren't quick to write back but I don't think 2-3 days is unreasonable to wait. I'm not in the wedding/event planning industry but I'm someone who has to reply to every single email by the end of day (even during busy months) so I get expecting people to do the same but that's rarely the result.

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  • K.M.
    Master September 2018
    K.M. ·
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    It's wedding season. I think you need to be more understanding. I'm sure they will get back to you soon.

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