Photographer issue?

FH and I booked a photographer through a recommendation of a friend who used him for her wedding. He was reasonable, we liked his work, excellent reviews of being fast, professional etc. Our package included a free engagement session so we scheduled our engagement pics for Oct. 19. He told us we’d have them in 7-10 days but he is in the midst of moving so to give him some grace. Last weekend (14 days out) I send a text just asking for an update. He told me was working on finishing to project and he’d hope to have them to us by Wednesday (11/6).

11/6 came and went And we’ve heard nothing from him. I’m trying to be patient as he explained to us his commute is currently 90 min during the week, and he travels home and does weddings on weekends. He told us when we had the pictures done he was moving this weekend (like today) so things have been a bit crazy for him lately. I have been watching his social media and he’s been posting much less in the weeks since our session.



When is it appropriate to follow up again and how would you politely ask with a bit more urgency? This does not seem like it’s his normal way of doing things so I don’t want to seem insensitive but at the same time, we need to get our save the dates out!