Permission to cry please

Omg that is ridiculous! They absolutely should have called you to check in first I’m so sorey

I’m so sorry to hear this. Does the bridal store also do alterations, where they could guarantee you their seamstress will have you dress altered ASAP and could put you as a high priority since they had to send back the dress? If not, call your seamstress and let them know the situation so they can schedule your alterations. It seems that unless a dress is having major changes made, the standard alterations are fairly fast and can be done within that timeframe.

Wow. That is not acceptable. Report that behavior to the BBB and make sure to post honest reviews on all platforms warning future brides. You have every right and reason to be upset.

I am so sorry about this poor customer service you have experienced.

I would write to them and set out the facts (i.e. that it was a rush order, you mentioned the urgency of the dress arriving on time etc, them not telling you about a minor issue with the dress) and how much of an inconvenience and expense their conduct will cause you and that if they do not come to a reasonable agreement regarding a solution that you will be left with no choice but to leave a poor review reflective of your experience and that you will consider escalating the matter to applicable consumer rights bodies.

So stressful. But breathe! My alterations were done in like a week. I found a seamstress that works out of her home. I was shocked at how fast the turn around time was. So alterations are still possible. Begin calling around now to find someone and let them know of the situation. Easier said than done but try not to stress. I don’t know if I missed this. Do you still have your first dress. Can you get alterations to that as a backup?

View Quoted Comment I do not have the first dress, the salon let me exchange it for this new one.

Call around and make it clear to the seamstresses that you talk to that your wedding is end of august and you need someone that can do the alterations in a few days, and thus can prioritize your dress.


As someone else said, your best bet will be to use the alterations services at the salon you are buying your dress from, if they have it. My dress does not come in until August 19 and I leave for my wedding September 8, so I’m kind of in the same boat as you and yes, very nervous— but the bridal salon stressed over and over that they could accomplish the alterations I need and want in that time frame, but I would need to be available to come in every evening of the week it arrives.
Obviously going this route, you should not need to pay any surcharge for the short timeframe.

View Quoted Comment Unfortunately they don't offer alterations in their salon so I'm screwed there. I am calling places today to see if I can find a seamstress to do my dress in a short period. Im pissed about having to most likely pay rush fees and I will be talking to the salon about some sort of money back because it's their fault it's late.

Find a local seamstress and let them know the situation now. I have someone local that's doing my dress and alterations and she's amazing. I had to get a bridesmaid dress slightly altered and she just did it while I was there so I didn't have to drive back again.

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First, to the OP I am so sorry. This is awful and unacceptable.

I will second this suggestion to find a local seamstress and frontload them with what is happening. I ended up getting a reception dress for my wedding because I gained a tiny bit of weight during Covid and my original dress was a bit tighter than I wanted for dancing. She was able to do the alterations to my second dress in just a week (I just needed the side seams taken in and some hemming). It's worth a shot!