Our Wedding Planner Isn't Planning..

Oh no! I'm so sorry to hear that! When is your wedding? If she's not doing her job I would check your contract and see what the guidelines are for terminating her. Wedding planners are expensive and you have every right to feel this way if she's truly not doing what you're paying her to do.

You are paying her for a service, yet she is failing to provide you that service. Have you already paid her a deposit? Did you guys sign a contract with her? If you have enough time, I would likely ask for the deposit back and find someone else who is willing to actually do their job.

What does your contract say about non-performance or termination?

You should have had the conversation the first time she failed to deliver. Since you didn't, you need to go in unemotionally, set out all of your complaints, and tell her you're severing your business relationship. If you paid her already for work she didn't do, it's your call what to tell her about that. If you paid by credit card, you may have some recourse through them.

I was going to ask if you have a wedding planner or a DOC only because my DOC often acts like a planner by answering my bazillion questions, helping with vendors, does the timeline, and gives me a lot of decoration advice but it sounds like you do have a planner so--do you have a contract with her? I'd review it and the details outlining her duties and promises to you, if she's not doing her job can you fire her and replace her?

I just saw @Emilyg's comment...I think she gave great advice, I'd do that

ETA: punctuation

I would fire the wedding planner. I work for a wedding planning business as a second job/fun hobby. There is no reason you should be doing anything when you have a planner.

Is she in breach of her contract? Have you brought up these concerns to her?

Also, please change your avatar to something other than the rings! The rings are associated with spam/trolls and it will help you get more responses to your posts. The directions are here: https://www.weddingwire.com/wedding-forums/welcome-new-users-faq-lingo-guidelines/60fe72295845852f.html

Emilyg ftw. You deserve an explanation, but you REALLY deserve a new planner. For me? The first time something major happened I would have had a nice conversation about my expectations. The second time? Gone.

People hire planners to keep track of all these details. She's not. Simple.

Write it all down and go at it. No wonder you're her only client.

I would take a look at the contract and if it isn't too much of a penalty. ..cut ties and move on.