In need of some advice... Our photographer was supposed to give us our photos 6-8 weeks after our wedding. We reached out at the 6-week mark and they said they had a few weddings ahead of us and would keep us updated. Week 8&9 we heard nothing. At the end of week 9, we reached out to get an update and they informed us that they had been in a car accident two weeks ago and were bedridden for the time being. They informed us they hoped to be back on their feet in the upcoming weeks but still had a wedding they need to edit before ours. Our understanding now is that it will be mid-September before we get any photos of our wedding in May. While we understand that the circumstances are unfortunate we also know if they had been completed in the timeframe that was specified in our contract this wouldn't have happened. Additionally, not informing your clients that their pictures will be delayed is bothering us. Our friend who is a videographer told us we should ask for a partial refund but our contract doesn't say anything about the consequences of the photos not being delivered in time. Our photographer did say they could potentially get us a few sneak peeks if their recovery time takes longer than expected as well as a mini shoot for waiting, but honestly, we'd then have to wait for them to get back on their feet and then wait for the pictures which we are not sure is worth our time.
Any advice on how to proceed would be greatly appreciated.
