Hi all, I don't know what is normal when planning a wedding so I need you guys to tell me if it's ok to be frustrated/worried.
Our date is in October, so we're about four months out. We booked our venue in August 2017 so we had a pretty decent lead time to plan. The venue (a hotel) recently went through a rebrand and so a lot of their details have changed (menus, bar pricing). I have asked our contact at the venue to send me new menus 3 different times. The first time she told me they weren't ready yet, this was a month ago. Last week I asked for them again and haven't even gotten a response so yesterday I sent another email and this time cc'ed her assistant on it. It's only been a day but I haven't heard anything back. I know this is busy wedding season but this venue was not what I would consider cheap, the venue rental fee alone was $8000 and we have to purchase food from them so we're going to end up spending at least $30,000 just on the venue. In the past I have had trouble getting responses from our contact there and whenever I hear from her she doesn't remember who I am, she asks me about things that we have already discussed. Once I asked her what the dimensions of the tables are so that I could rent linens and she gave them to me and then later in another email exchange she told me something completely different. This is so frustrating because I have such a hard time getting her to respond so when I get two different answers about something I feel like I have to start from scratch with her. Is this normal?? Any tips on how to get her attention without being a bridezilla? The wedding date is getting close and we still haven't picked food, we don't even have choices! Hallp!