We signed with our venue last April, knowing it would undergo a renovation. We were attracted to the fact that it would be a brand new ballroom. The ballroom is now complete, however they either lied or mislead us about one aspect of the ballroom. There is a 10ft ceiling across the center of the ballroom (where the airwall is). They told us they were raising it by 3-4 feet, and this was a huge deciding factor because we absolutely did not want to dance and celebrate under a 10 foot ceiling. If my fiancé jumped he’d hit it. If they weren’t going to raise the ceiling, we probably wouldn’t have signed there. However, after viewing the newly renovated room that was clearly not the case. The ceiling height has not been changed, and it’s completely thrown off our floor plan and our decorations. What would y’all do? They should absolutely compensate somehow.
Latest activity by JM Sunshine, on January 14, 2021 at 10:16 PM
Was it stated anywhere in writing exactly what the renovations would be? If they put in your contract that it was contingent upon certain renovations (ie, the ceilings being raised), and they did not actually do said renovations, then they would likely have to release you from the contract and reimburse you. However, if it was nowhere in writing, then they are not liable for anything.
Do you have the original agreement in writing? If so, bring that to their attention.
That’s not to say, however, that you can’t discuss it with them. If they are compassionate, generous people, they may be willing to let you out of the contract or negotiate a lower fee, etc. It never hurts to ask.
I can't imagine you could hold them to specific renovations unless it's in your contract (as PP said). I also don't think (as an objective outsider) that they owe you compensation. That said, as a client, you can certainly tell them you aren't happy and ask what they can do to make it right.
Hey bride! Have you discussed this at all with your venue yet? I’m going to be honest… These venues are cut-throat especially during these times and from my experience very reluctant to offer any sort of refund etc. If I were you I would thoroughly read through the contract and any emails or voicemails they may have sent to you confirming the height of the business. I would suggest preparing yourself with all of the info that you could have before talking to them. I doubt they will offer any sort of compensation which is a shame, but it doesn’t hurt to try as they did promise you something that they’re not providing. Is it too much money to take the loss?
JM Sunshine ·
I don't know what state you live in, but if you are able to dance and celebrate at all indoors during this pandemic then thank your lucky stars no matter how low the ceiling.