My dress looks used, has stains, snags, and tears??

That is unacceptable! I hope they come up with a solution for you or that this was really just a simple mix up and that your actual dress is there and all clean

View Quoted Comment I really hope it was a mix up! Today was the first day I broke down in tears... through all this Covid-19 madness, the 4 different wedding plans... change of date... etc. I’m just at a loss...

Try to handle it calmly, but if there's funny business/it wasn't a simple mistake, I'd for sure sue them. I'm so so sorry. Please update!

That’s crazy. I’d be so pissed 😡 I hope this is dealt with quickly by the shop. Update us on what happens.

I’m praying that they mixed up your dress with a sample sale dress. Not cool and not okay!

It sounds like they sent the sample home with you. That’s absolutely awful!!!

I agree with Ashley, sounds like they gave you the sample which is unacceptable. What did customer support say?

I’m sorry I know you don’t want to hear this, but you should have never left the store without inspecting it. Did you sign any papers before you left?


But since we are past that stage, I would go right back down there in an uproar. Forget being nice and forget having an appointment. It’s unacceptable. Make sure you take someone with you. Being nice is appropriate when you have made a mistake, or there’s a simple mix up or you are trying to get a sweet deal. This absolutely ridiculous and a waste of your time. You paid for merchandise, it’s dirty and torn and I know it’s not what you paid for.
Who tells a bride they can’t try on a dress because they don’t have time? That’s the whole reason for you going down there. I sure hope they fix this for you. You don’t deserve that!! Keep us updated!

Go back to the dress shop, with the dress, and ask to speak to the manager/owner. That is unacceptable and needs to be fixed immediately. I would not leave that store until you speak with someone with authority.

Have you heard back from Pronovias? I can almost guarantee they do not want a dress shop selling their brand that tries to pull crap like this!

I am also hoping this was just a mixup and they didn't mean to send the sample home with you. Because it might be a simple mistake, I wouldn't call or go in angry. But call the shop as often as you can until someone picks up and then explain what's wrong. Are they open with regular business hours (not just by appointment)? If so, visit in person as soon as possible. Don't let too much time pass.

This doesn't help you now, but this is advice if for anyone who hasn't picked up their dress yet: Never leave a store without visually inspecting the merchandise you paid for! Once you leave, you have far less leverage.

OMG! I am so sorry this has happened. Honestly I don't think this was a simple mistake. She clearly rushed you out after giving you the dress for a reason, and now you know why. I hope you've already gone back to the shop by now to get this taken care of. A phone call wouldn't do it for me, I would show up in person unannounced and demand to speak to a manager. I hope everything works out in the end, please keep us updated.

I feel very angry for you.


I hope you have a good outcome, but I have a bad feeling that either they never ordered your dress, or ordered it too late, which is why they’re trying to pass off the sample as your dress. Completely unacceptable. Have you been back yet?
Please update when you can!!

View Quoted Comment Hi everyone! Thank you soooo much for all of your support. I STILL haven’t heard from the shop. I emailed them asking for someone to call me within 24 hours (I did that at 6pm last night). I just sent a follow-up email 😩 unfortunately they are currently only open for appointments and I have no idea when someone might show up there. I also haven’t heard back from Pronovias... my fear was also that due to Covid-19 the dress didn’t make it here on time and so they thought they would pass off the sample dress as the real thing. Which is completely unacceptable. In my mind had they been honest with me and tried to make it right somehow, I could understand. But this is just crazy to me!! Hindsight is 20/20 and had I known to force her to let me look at the dress before I left, I would have. I never signed any paperwork before I left and I’m praying that helps me somehow. I feel so naive! What makes all this worse is that she claims her mother was in a terrible car accident and was in the ICU (which was why she missed my first appointment to pick up the dress) and when I was at the shop to pick up my dress she told me her uncle passed away last weekend. The caring and empathetic side of me wants me to remain calm and understanding through all this. But the frustrated and at-wits-end side of me is saying she is lying and trying to distract me from what was really going on... 🤦🏽‍♀️


Anyways - I will update you all once I hear from them and have some resolution!
In the meantime, I hope my situation helps teach other brides not to make my same mistakes! Hopefully someone benefits from all this.
Thank you all a million times! The validation from you all makes this situation easier to deal with.
❤️ Heather

If the shop really can't deliver the correct dress to you, will you have enough time to buy something new? I can't tell when your wedding is because your profile says you got married in 2017. I hope you have enough time to make this OK.

View Quoted Comment Oh weird! I’ve never been married! My wedding is on August 22nd. Just 6 weeks away... the dress I ordered was being made in Spain... I doubt they could get me the dress I ordered in time. I will most likely have to find a dress off the rack that fits me...


I have heard there is a great seamstress near me that has a 2 week turnaround for wedding dresses. Granted, that sounded a little too good to be true - has anyone heard of a turnaround that quick?

Would you feel uncomfortable just showing up at the shop? I know they’re only doing appointments only but if it’s a known shop I’m sure you can walk in there to catch someone on a Saturday. Please keep us posted!

View Quoted Comment

Agree! I would be tempted to sit in front of their shop all day lol. 😂

I would also just show up.

Hi everyone!! I just wanted to update you all - I’m wishing I had been more graceful! 🤦🏽‍♀️


It turns out it had been a mistake and she was SUPER embarrassed! Another bride had bought the sample dress, so she had wrapped it and they were both ready to go when I picked up the dress. She just handed me the wrong one. I’m still not 100% convinced that’s the whole story, but I’m trying to assume the best!
I have my real brand new dress, which is flawless, with tags!
Thank you all so much for your support through that madness! I hope you all are making it through these trying times!
❤️❤️❤️

That’s great news, I am happy to hear you have your beautiful NEW dress ☺️