Ariel
Devoted October 2021

mua ghosted me

Ariel, on October 12, 2021 at 5:49 PM Posted in Hair and Makeup 0 5
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I booked my makeup artist and paid a $200 deposit many many months ago. I did a trial in July. It went great. I had another trial scheduled for September but ended up canceling the trial because I was happy with the first trial. The MUA was super responsive and provided great customer service.


On September 22 my planner reached out to the MUA to discuss the schedule for the wedding day. The MUA said she makes her own schedule. We haven’t heard from the MUA since. Both the planner and I have called and emailed the MUA. I even sent her a DM on IG. I’m super sad she ghosted me and now I’m 10 days out from my wedding with no MUA. My wedding is out of state so if I find a new MUA I probably won’t have time to fit in a trial. This sucks! I’m just here to vent as I’m pretty frustrated.

5 Comments

Latest activity by Fianna, on October 17, 2021 at 10:28 PM
  • Yasmine
    Rockstar October 2020
    Yasmine ·
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    Oh no that isn't good. Do you see that she read the email on IG? It shows when someone looks at your message. I would definitely keep trying to contact her, hopefully she comes through.

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  • Lynnie
    WeddingWire Administrator October 2016
    Lynnie Online ·
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    Oh no!! I'm so sorry to hear that Ariel!

    I'd keep trying to reach out personally and get in touch with her! Hopefully she responds soon! 🙏

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  • Fianna
    Beginner October 2023
    Fianna Online ·
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    I'm so sorry this is happening to you, that's really frustrating. That being said however, as the others have mentioned still trying to contact her and hope she comes through...would you even really want her at that point? It's extremely unprofessional and if it were me, I'd tell her no thanks if she decided to respond.

    It's sad that you're losing out on your deposit but I would definitely suggest writing a review so she doesn't pull a stunt like this again with another bride and I'd begin looking for a new MUA immediately. Good luck!!

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  • Ariel
    Devoted October 2021
    Ariel ·
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    So after not responding to me for 23 days she finally emailed me yesterday and said she doesn’t make the day of schedule until a week before. She then provided me a schedule that has me ready a hour after I need to be ready. She never even asked what time I need to be ready. She also sent me a new invoice.


    After calling and emailing for 3 weeks I don’t trust her to show up. I don’t want to work with her anymore. It would stress me out on the day and I would feel awkward while she was doing work. I already contracted another artist who is very responsive. I know someone that used the new MUA for her wedding and had a lot of good things to say. I still need to respond to the original artist and let her know her services are no longer needed.
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  • Fianna
    Beginner October 2023
    Fianna Online ·
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    She sounds SUPER flaky. Lots of red flags. I'm so so happy for you that you have another artist already lined up!

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