Messages disappearing

Very weird!! Please reach out to our support team at help@weddingwire.com so they can investigate!

Mine all disappeared as well.

View Quoted Comment

Mine have all disappeared as well.

Same here! I thought it was just mine.

Mine are gone too! And I emailed the help email and all i got was “make sure you’re logged in the right account”. 😐

Same thing just happend to me

I don’t think the function works. I emailed several vendors and never received any responses and contacted them directly.

It looks like there may have been a larger issue here, please make sure you all reach out to help@weddingwire.com so that we can get to the root of the issue!

I'd recommend researching the vendor and seeing if you can find their email address and then just email from your regular email rather than corresponding with them through WeddingWire. Most vendors will have their email readily available on either Facebook, Instagram, or their business website.

I'm having the same issie

Mine are also and I haven’t been able to send messages to vendors since last night

Im actually having the opposite issue. Im seeing a notification for like 30 unread messages, but there's nothing in either box.

View Quoted Comment

Please reach out to help@weddingwire.com so our support team can take a look!

View Quoted Comment With all due respect, as I'm sure you're very busy assisting brides everywhere, I have used that email a few times. I'm not sure if there's a gap in your support teams or maybe there's just so many coming in on a daily basis that some may have slipped through the cracks. I have yet to receive a reply though.

I have! I can't figure out how to message my hair & makeup and my trial is coming up.

Same thing happened to me 🥺

Check your main dashboard banner and your email spam folder immediately.

That sounds really frustrating. I haven't run into that myself, but hopefully it's just a temporary issue and the messages come back. It might also be worth checking if there's a service outage or reaching out to support if they don't reappear.

Yep happened to us bummer deal. anyone else get their messages back by chance?

We got a reply from the help@ email, and they said our account was flagged for being a bot and it cannot be undone so they told us we will have to create an entirely new email and sign up again with that. So, we make a new email and sign up again to just be banned again? Weirdly this is the account they said was flagged and no longer in use, weird I can still message venues and here but can't recover the messages their system deleted and apparently, we have to make a new account. Hopefully you all have better luck then we did.