Ingrid
Super September 2018

Maybe I’m over dramatic but i feel so impatient with my photographer!

Ingrid, on November 24, 2018 at 8:28 PM Posted in Etiquette and Advice 0 18
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Hi y’all! My photographer said it would take 8 weeks to get my photos back, and it has been such an agonizing wait... but I finally made it to the 8 week mark! Today marks 8 weeks since the best day ever (Sept. 29).

Except... I haven’t heard from my photographer all day. I know the holidays are here and all, but I think as a professional photographer, you should factor that in to your timeline. We follow eachother on Instagram, and I see he’s in his hometown (hes in Colorodo but currently lives in Alabama so pretty far away) on a family thanksgiving vacation. Sooo... when am I going to get my photos back??? 😡

I really want to be able to catch Artifact Uprising’s 20% off sale so I can order a 70-page photo book for me and then others for both our parents. So I need those photos before the sale ends on Monday! And also I just feel like I’ve been waiting a life time to get these photos back.

Ugh. Someone calm me down lol. I’m so impatient and also slightly anxious that he’s lost our photos or something else terrible has happened lol.

Heres screenshots of his email promising me 8 weeks and my email that I sent him this morning. He hasn’t answered my email yet. I could text him, but I don’t feel like I’ve gotten to that point yet...

Maybe I’m over dramatic but i feel so impatient with my photographer! 1

Maybe I’m over dramatic but i feel so impatient with my photographer! 2

18 Comments

Latest activity by Brenda, on November 28, 2018 at 3:19 PM
  • Ingrid
    Super September 2018
    Ingrid ·
    • Flag
    Also he has a very young baby so I’m sure that keeps him busy. But also he knew that before making that promise!
    • Reply
  • Caytlyn
    Legend November 2019
    Caytlyn ·
    • Flag

    It's definitely frustrating that the photos weren't delivered by the day he promised. Is this in your contract? I don't think that texting him is out of line, but I also don't think that a day or two after the promised date is the end of the world, especially so close to the holidays. I would wait until Monday to reach out via text.

    • Reply
  • J
    Master 0000
    Judith ·
    • Flag
    8 weeks means 8 X 5 standard business days, excluding holidays and election day, and days a business was closed due to owner/ primary person taking vacation days off. This is the definition of courts enforcing business contracts,, and of most businesses. Unless excessive, like planned a 10 week vacation without telling you. So deduct Columbus Day, Veterans' Day, Election Day, and since you know he went to Alabama for the holiday, Wed, Thanksgiving, Friday, maybe Monday. With 4 holidays and likely a few other closed Vacation days, like Wed and Fri or Mon to fly on busiest time of year schedule, he is on time if as late as Wednesday of next week, 11 days from now. This is someone who works lots of evenings and most weekends. He is entitled to take holidays like everyone else, and close his business some other business days, like around Thanksgiving, take 3 extra, to make up for all the weekends in addition to business days he works. If you were a small business person, you would do this too.
    • Reply
  • Jaycie
    Expert March 2019
    Jaycie ·
    • Flag
    View Quoted Comment
    I 100% agree with this. I feel like your pictures will probably be in before the next weekend or week after.
    Most people don't return work related messages until the next work day (regardless if emails go straight to a phone), so I wouldn't expect a response until Monday. Its Thanksgiving weekend and you know for a fact he's home with family.
    • Reply
  • Colleen
    Master September 2019
    Colleen ·
    • Flag
    I am sure the postal service has been slammed lately. So if he mailed them it may take longer.
    • Reply
  • Nemo
    Master August 2018
    Nemo ·
    • Flag
    We had a similar experience with our photographer. They told us 6-8 weeks. I never heard anything from them after the wedding until I reached out to them at the 8 week mark. They told us they were running a bit behind, but we would have them no later than the following Friday (8 weeks and 6 days). Well we returned from our honeymoon (no cell service/internet access) on Saturday (9 weeks) to an email that says the photos would be delivered no later than Monday (9 weeks and 2 days). On Monday, no email and no photos. Early Tuesday (9 weeks 3 days) morning (like 4 am) we received the email with our gallery. It couldn’t be opened. Tuesday afternoon, they resent the gallery. But some of the pictures were distorted when opened up from the thumbnails and half of the photos were in only black and white (all of our photos were supposed to be delivered in black and white and color). On Thursday (9 weeks 5 days), we received the corrected gallery. On Friday (9 weeks 6 days), I tried to download and the pin was incorrect. On Monday (10 weeks 2 days), we finally received the downloadable album (sent through a different platform than the original gallery).

    No advice, just comiserating with you! We had no sneak peeks so the extra wait time was killing us. Our photos were absolutely amazing though, and definitely worth the wait. As a result of all of this and some other issues we had regarding our engagement photos, our photographers gifted us a wedding album as compensation.
    • Reply
  • earias
    Champion December 2017
    earias ·
    • Flag
    I think you're being over dramatic. Not only is it a holiday weekend but you know he's out of town most likely with family. I understand being impatient since I also had to wait to the very end of my photographer's time range, but this is not the time to overly stress about it. I think if it gets to 10 weeks then it would be reasonable for you to bust his chops.
    • Reply
  • M
    Expert September 2018
    M ·
    • Flag
    9/29 is the best date. 😁. I'm sorry he's taking too much time. That does seem to be a while. We got ours around a month. But a friend of mine went through sometime who it was like 8 months when she finally got her pictures back. So you may not get the deal you wanted, but at least he gave you a timeline. You signed knowing that time line, you should respect it too.
    • Reply
  • karen
    Master October 2017
    karen ·
    • Flag

    This is not an etiquette question, this is a business question. If he said 8 weeks, then he is late (and no, unless he said 56 business days, it is ridiculous to adjust for holidays). He knows how to use a calendar, and could have/should have looked at calendar before he said 8 weeks. Stop with the emails. Send him a hard copy letter with copy of the email. Inform him that you will be missing deadline for offer on album, etc. I would be very concerned he will rush through and do a crappy job, so keep copies of all. No, you are not being overly dramatic.

    • Reply
  • Monica
    Devoted July 2020
    Monica ·
    • Flag
    View Quoted Comment
    Agreed. You are paying him for a service. If something came up where he could not reasonably meet the agreed upon deadlines, he should have clearly communicated such. I don’t believe it is dramatic at all to have the expectation that a vendor will meet the service delivery expectations that you’ve agreed upon and are paying for.

    If it were me, I would be understanding of an unforeseen circumstance that may have arisen (sickness or accident, etc.) but I would be peeved if they never communicated clearly with me about the service I’m buying and the associated timeline.
    • Reply
  • Amarriedmann
    Expert June 2019
    Amarriedmann ·
    • Flag
    View Quoted Comment
    Agree with this. Yes a contract is in place. You are the bride but be a human being in this situation. He is with his family. If you otherwise had a wonderful experience with this photographer, hopefully that will be reflected in carefully edited photos. You are being a bit impatient. It’s very easy for any photographer automatically state 8 wks because that’s what their normal timeline is. As a human being, it is equally easy for them to not realize at the time of booking (often upwards of a year ahead of event) that the 8 week mark will land on a long holiday weekend. Give the person a break. I know you're excited and anxious but your photos will keep. We’re not talking about perishable goods here.

    Don’t forget yours probably won’t be the only email he’ll need to get to. I’d give him until EOB Tuesday for getting back to you with a firm update. (Ask for an immediate sneak peak if that will make you feel better) I’m sure your pics will be amazing!
    • Reply
  • Colleen
    Master September 2019
    Colleen ·
    • Flag
    View Quoted Comment
    He is 1 day late. It could be in the postal service.
    • Reply
  • HayMrsO
    Master October 2018
    HayMrsO ·
    • Flag
    View Quoted Comment

    I think she is waiting for an online gallery, so the postal service is irrelevant.

    I don't think you are being ridiculous. It's tough to be patient! They deal with brides for a living, they should get that.

    I am a bit concerned because the week after my wedding, my photographer went to another town and did 25 mini sessions in 2 days. I see her posting those pics on Insta and I am like HEY! What about me? You took mine first, Lol!! I know it's a lot easier to edit a mini session rather than thousands of photos of a wedding. Doesn't make my waiting any easier!

    • Reply
  • LoweryForLife
    Devoted December 2018
    LoweryForLife ·
    • Flag

    Totally get it! Our wedding hasn't even happened yet (little over a week!) and I'm having a hard time getting an answer out of our photographer! SO ANNOYING. I get that you're busy and have another job...but I shouldn't have to wait WEEKS before hearing a response. I was a travel agent for Disney and lived by a "respond within 24 hour rule". So I guess I'm biased...but still. I get your frustration.

    • Reply
  • Colleen
    Master September 2019
    Colleen ·
    • Flag
    View Quoted Comment
    Out engagement shots came in the mail on a flash drive.
    • Reply
  • H
    Savvy October 2019
    Han ·
    • Flag
    I saw the OP posted in another thread with her pro pics, so I'm guessing she did finally get them and this has been resolved.
    • Reply
  • Ingrid
    Super September 2018
    Ingrid ·
    • Flag
    View Quoted Comment
    Yep this is right! And of course now I feel silly for being so worried lol. The pictures turned out great!!!
    • Reply
  • B
    Dedicated December 2019
    Brenda ·
    • Flag
    Did you guys have a signed contract? If so, theres a day that he has to have those photos to you and if its passed that, thats a legal matter for breaking a contract. If not, then just be patient!
    • Reply

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