May You NEVER need to return anything from your Williams Sonoma Registry

Yikes

hope that gets sorted out. stay on it.

Wow, few things are more frustrating than dealing with awful customer service :-(

Totally Agree Mrs. S...it should have been simple. Here is your broken item back...please send us one that isn't broken. @Paris...I am SO diligent about stuff like this...It sucks because the guest that sent this wanted us to have a gift, not a hassle.

Right. We got one broken set from Amazon, actually only one item in the set was broken. They just gave us credit and we didn't even have to ship the set back.

Oh man! Of all the things to take up time in your day, returning a broken spice rack should not be one of them. Especially from a registry. Even if their regular customer service is meh, I feel like stores usually do backflips for brides and grooms. We make them so much money, are you kidding me??? And it's not like you're stomping around being a bridezilla. The thing was broken. You should have been able to take it to the store and they should have issued you a credit or ordered you a new one on the spot. WTF?

I can literally describe to you in detail every horrible customer service encounter I've had in the last decade. From the seamstress who held my snowboarding pants hostage in 2004, to the body shop that effed up my collision repair in 2009, to the 5 hours I spent arguing with AT&T last fall. My blood pressure still goes up when I think about it!! Stuff like that really burns in my brain forever.

That is ridiculous. Remind me NOT to register with them...

Wait, did you actually go to the store and do the return? We've done that and had no issues

Me too Krista...Angie, consider yourself reminded

Definitely call back and ask to speak with a supervisor or manager. That's ridiculous and unacceptable,

You may check with the people that purchased the item to be sure a credit was issued back the card they used for payment. The merchant may have been confused. If not, the purchaser could try disputing the item through their bank. It's a hassle but may be the only way to resolve.

Sorry you're having a bad experience!

WHY DID YOU PUMP THIS!?! Crazy FFS.

Agree, I’m a chef with a very expensive chef’s kitchen and Williams Sonoma sucks hard. I would never ever buy anything from them again. I have knives in the range of $500-$700 per knife and their value in the world of kitchen items is extremely negative. Their customer service is unresponsive and my team is filing a lawsuit against their business practices. They do a lot of bait and switch, offer items they don’t have, and then suddenly when orders are cancelled due to 16 week waits, they ship the item. Buyers beware and my attorneys and the Better Business Bureau have been notified, as well as my credit card company. They used to be a reputable company, but no longer.