Hi all!
We booked the most amazing venue that I'm so, so excited about. However, lack of communication with the venue director has me STRESSED. We sent him our contract and deposit in late November 2018. After many emails and several phone calls, he finally confirmed receipt of the contract and deposit in mid December. I emailed him asking some questions about their policies and coordinating with the caterer, and NOTHING. For over 2 months he was completely unreachable and has not cashed our deposit checks. The reviews of this venue on WW all say he has excellent communication and is very helpful, but this has not been my experience, this has been a NIGHTMARE. So much added unnecessary stress. I called several times and spoke to his assistant (who is vaguely reassuring and seems confused by his behavior), left messages, sent emails saying "please call me", "please email me back", "please deposit our checks", "I am very worried that I cannot reach you", "please tell me a better way to get in contact with you", "who else should I speak to at the venue to get these answers". He finally just emailed me back earlier this week saying he has been out of the office with health problems (I feel bad.. but then why was he supposedly at the venue in a meeting or giving a tour every time I called?). He asked if we wanted to switch our wedding date (?!) for a discounted rate, which we can't do at this point. He still has not deposited our checks (again, we wrote the checks in the end of November, and it's now almost March) and he has not answered any of my reiterated questions about the caterer, decorations policy, liquor license, scheduling a rehearsal, etc. The venue is not in the town where we live, so I can't easily go there in person. We are SERIOUSLY behind in planning and are basically holding our breath because we don't know what is going on.. (did he secretly double book us?? what on earth is our wedding day going to be like??). We already booked a caterer, dj, and photographer for this date and venue. The wedding is June 2019. If he can't be available and receptive, I need him to put someone else in charge- like his assistant, who I can at least get in contact with. I'm so not a bridezilla, but at what point do I freak out?!
