We were married on August 20th and are still waiting for our wedding video. Our contract states the video will take 8 - 12 weeks. If I’m counting my weeks correctly, tomorrow will be 15 weeks so 3 weeks late. I’m trying to be really patient especially since I know the busy season for weddings just ended and then the holidays started. However, my patience is running thin.
I follow my videographer on Facebook and they were posting videos almost weekly and seemed to be working on weddings from July. They didn’t post for about 3 weeks and then just posted a sneak peek video for a wedding from October. I haven’t had any communication with them since my wedding. I would have appreciated a message during that 8 - 12 week period stating that they were running behind but clearly that ship has sailed.
How do I politely reach out and ask for an update without coming across emotional? Do I keep waiting without reaching out? Any advice would be appreciated!