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ak2019
Savvy June 2019

Issues with ww Wedding Website?

ak2019, on February 17, 2019 at 4:39 PM Posted in Account Support 0 1

How do you report issues with the WeddingWire website? I looked around for a contact page or something but haven't found anything.

We are having two issues with our WeddingWire wedding website.

(1) When we send someone the link (and thus, create a hyperlink) the link appears to work. The preview page on social media sites, for example, shows our picture that is on the Welcome page of our site. But if you click the hyperlink, you get a 404 Error, page not found. This is across multiple computers and multiple users. However, if you type the URL out in the search bar by hand, it takes you to the right page.

(2) If you do manage to get to the correct site, the website isn't automatically routing to the Welcome page. Instead, it routes to a blank page that still holds our template and the sidebar, no welcome message or image. If you click the links in the sidebar, they go to the corresponding pages. However, having a blank page show up is proving very confusing four our guests - especially those on mobile who cannot automatically see that the sidebar is intact.

1 Comments

Latest activity by WeddingWire Support Team, on February 18, 2019 at 11:14 AM
  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
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    Hi there! If your wedding website is functioning correctly when entering the URL into the URL bar, that means that this is an issue with Facebook sharing, which we have heard about before! Unfortunately, there is nothing that we can do on the WeddingWire end as this was a change that Facebook made within their sharing settings. We recommend that you reach out to them directly to see if they can troubleshoot this issue within your account!

    The second issue that you mentioned is an issue that our Development Team is aware of and working to fix as we speak! We hope to have this taken care of ASAP!

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