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Dedicated December 2020

Is this weird?

Halie, on July 14, 2020 at 7:58 PM Posted in Planning 0 7

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I know COVID has things all messed up, but I have tried to get information about a venue for two weeks now without a response.

I put in an inquiry online for the Houston Arboretum. We would love to use the grounds for our ceremony instead of going to courthouse. I didn’t hear anything via email or phone for four days. I called to inquire. The woman I spoke to on the phone said the event coordinator is working from home. She asked for my information to forward. Another four days went by. I submit a second inquiry directly to the event coordinator’s email.
I’ve talked or emailed with a lot of places and I’ve never had to wait this long for basic information. Does anyone else think this is weird or am I impatient?

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7 Comments

Latest activity by Jana, on July 15, 2020 at 4:55 PM

Legend June 2019
Melle · on July 14, 2020 at 8:02 PM
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It’s unfortunately not super uncommon that vendors and venues can be really unresponsive I’ve had times where vendors didn’t get back to me until weeks later after my communications
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Dedicated December 2020
Halie · on July 14, 2020 at 8:04 PM
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Dang! I’ve had good so far I guess.
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Master October 2021
Sexypoodle · on July 14, 2020 at 8:23 PM
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This is Covid life right now. It took me a little while to get through to someone at our venue to postpone. Although the hotel finally opened again (in Vegas) the event department was still closed.
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Dedicated May 2021
Haleigh · on July 14, 2020 at 11:48 PM
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I had quite a few venues that were unresponsive during planning pre-covid. I ruled those venues out as options because it indicates how they will likely handle future communication with you.
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Super October 2021
Ashley · on July 15, 2020 at 4:36 AM
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If they’re closed for events, the person who would normally be reading those emails probably isn’t working at all right now. I wouldn’t write them off yet!
The coordinator at my venue wasn’t working for almost three months. As soon as she was back in the office, I had an appointment at the venue.
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Master October 2021
Mrs.a · on July 15, 2020 at 3:09 PM
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Our venue would take a few days between responses sometimes, but they’re always kind and have great customer service. Now that we’ve booked they reply within a day or two usually.

I guess patience really is a virtue lol
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Master October 2022
Jana · on July 15, 2020 at 4:55 PM
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It's unprofessional to not get a reply after a week. Keep looking for venues that have a quicker response time.

Check out Eventective.com and Peerspace.com
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