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meeyuu
Beginner June 2018

I'm firing my Wedding Planner... need pointers

meeyuu, on August 22, 2017 at 9:50 AM Posted in Planning 0 8

I have decided to fire my wedding planner. Honestly, I didn't think it was going to come to this point, but I have to do it. I'm trying to get my thoughts organized so that this conversation goes smoothly, I don't get swayed, and I don't get caught in the conversation rethinking the whole thing. Here's some details:

- I've met her twice now. First was a meet-n-greet (after I hired her after a phone interview) and going to see a few venues. She did set this up for me, as outlined in contract and we had lunch. Second was 2 months ago, when my mother was in town and wanted to see the venue. We met up with the venue's coordinator and my planner and her assistant.

- She's awful at email and phone conversations. I have her copied on every correspondence with my vendors with no acknowledgment from her that she's even getting the emails. I had to ask if she was getting them, and if she had any input. Her answer: "I thought you were just CCing me"

Continued in comments

8 Comments

Latest activity by Letti Hernandez, on August 22, 2017 at 10:34 AM
  • meeyuu
    Beginner June 2018
    meeyuu ·
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    - She has yet to respond to any of my vendor recommendation requests (as that is one of her primary duties, as outlined in contract)

    - She does not respond to my texts, emails, or phone calls weeks at a time. I have so many texts from her saying, "Sorry that my response is late but..."

    Not sure why I hired her anymore when I have almost all vendors booked and I did everything including the negotiating of the contract and signing and managing of them. I have had more help from the photographer and florist with recommendations!

    She has a 25% retainer fee (which has already been paid) but I feel like she has breached the contract by neglecting to do any of the duties. My request is that I get the full refund minus the few hours she has spent to meet me because she really hasn't done anything.

    Do you think this is is possible? I don't want any legal action, really. It'll be too much to handle with everything else going on.

    Any other pointers I should be aware of? Anyone else had to do this? What was the experience like?

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  • K.M.
    Master September 2018
    K.M. ·
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    I doubt you will get your money back.

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  • FME
    Master March 2018
    FME ·
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    Hmm... well your wedding is still 9 months away, there's some things that aren't pressing and she may be taking priority with her weddings that are in the near future. Are you behind with booking vendors? Have you sent her an email addressing your concerns? This is why I didn't hire a WP, it seems like they are a waste of money, I did hire a DOC. You may have to walk away from that retainer. How many times have you emailed her venue recommendations, did you send them directly to her or was she CC'd? Is there a timeline outlined in the contract of her response time and vendor bookings?

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  • karen
    Master October 2017
    karen ·
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    Did the contract have time response set forth? You do have her responses saying sorry late,

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  • Tamara
    Super October 2017
    Tamara ·
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    I doubt you will get your money back. Now, your wedding is pretty far away still, maybe she is just thinking there's no need to rush on her part? Sorry, I know this isn't very helpful....

    One advice I can give you, is that if you are unhappy with her services, just speak up. I was unhappy with one of my wedding vendors and I spoke up, and I m so glad I did, because that person fixed the area of my concern and even thanked me for being honest - that person told me they wouldn't have known I was unhappy if I hadn't spoken up. True professionals want to make you happy, just speak up.

    good luck

    eta-spellig

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  • Alforev
    VIP August 2018
    Alforev ·
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    Honestly, I do not think you will be given your money back. Are you sure there isn't a way you could share all these concerns with the planner and demand a meeting to talk with her? Maybe, as others have said, you have some time until your wedding and she doesn't have that sense of urgency. I mean if you're anxious about anything getting done then you're going to end up doing it yourself, but you still have time. The point of the planner is to take some stress off of you, so I would suggest calming down and just asking her what her plans actually are to ensure you have the wedding you desire.

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  • Kelly
    Devoted November 2017
    Kelly ·
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    I don't think you will get your money back.

    Before you fire her I would suggest telling her. As PP she may have weddings that she is currently working. My WP I felt was some what neglectful in the beginning however I had to remember not everyone works on my time and it was just my desire to get the ball rolling on things that really could wait. Shes definitely stepped into place.

    Talk to her first and tell her what you expect as a bride.

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  • Letti Hernandez
    Letti Hernandez ·
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    From a previous post you had I believe your contract said she would negotiate and review vendor contracts for you. She has failed to do this, you did it, so there is your breach of contract out.

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