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Dedicated July 2020

How to politely cancel a vendor?

Marissa, on March 20, 2019 at 6:18 PM Posted in Planning 0 9

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Backstory: FH and I have been together 5 years and have used the same photographer for engagement, senior pictures, family pictures, etc. Let’s call her Jane. She is great! Friendly, personable, AFFORDABLE, and a natural light photographer. I asked last summer if she could be our wedding photographer last summer for our wedding on 7/25/20. She wanted to, but couldn’t promise she wouldn’t be pregnant during that time (they want a big family). So, I got nervous and hired another photographer with a contract and deposit this year. Let’s call her Sally. Sally is a great photographer from what I’ve seen, friendly, and responsive. But I’ve never met her and she is considerably more expensive.

Now a month ago, Jane sent me her wedding prices since she is now pregnant and won’t be during my wedding. As I mentioned before she is more affordable and a better value as she offers more hours for her price. FH and I really like Jane and with the savings there’s really no comparison. Just wondering how to go about canceling with Sally tactfully? I’ve read the contract and we will lose the deposit which is fine and expected. However, I don’t want to offend her whatsoever. Any advice appreciated!

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9 Comments

Latest activity by Mrsjrs, on March 20, 2019 at 8:54 PM

VIP May 2019
Mandy · on March 20, 2019 at 6:24 PM
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Due to unforeseen circumstances out of our control, we will need to gracefully bow out of our current contract.
Unless she is a friend she won't know (or need to know) why you are backing out.
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Super December 2021
Casey · on March 20, 2019 at 6:26 PM
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This is a great way to tell her, it implies YOU need to cancel and not that SHE is a problem. Which is true. I'm sure it'll work out! Best of luck!
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VIP September 2019
· on March 20, 2019 at 6:43 PM
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Yes this sounds great you should take her advice and recommendation
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Super October 2021
Nicole · on March 20, 2019 at 7:57 PM
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I agree with the first comment. If she asks for additional info then you could explain the circumstance but you don't need to right off.
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Master September 2019
Colleen · on March 20, 2019 at 8:12 PM
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If you signed a contract you will have to pay Sally unless your contract states otherwise. So will you be saving ? Since you would have to pay sally and Jane?
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Devoted September 2019
Phelicia · on March 20, 2019 at 8:12 PM
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Perfectly put. I like this!!!
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Dedicated July 2020
Marissa · on March 20, 2019 at 8:26 PM
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The contract states that if we cancel less than 30 days in advance of our wedding we have to pay 1/3 of the total amount due plus we lose our deposit. Since we are 16 months out we are safe from that and will only lose our deposit. Even so, it’s still cheaper to go with Jane
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Master September 2019
Colleen · on March 20, 2019 at 8:30 PM
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Plus the 1/3. If you save money I would just say what was above
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Savvy April 2019
Mrsjrs · on March 20, 2019 at 8:54 PM
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I had to cancel some of my vendors. I worded the emails almost exactly like the first comment on this thread. I didn’t expect or ask for any deposit money back. None of the vendors wanted more details - they get cancellations a fair amount in the industry! They were very understanding and wished us well.
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