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R
Just Said Yes May 2018

How quickly should Vendors respond

Robyn, on September 14, 2017 at 12:34 PM Posted in Wedding Attire 0 21

I am just curious how long do you wait for a vendor to respond? What is a reasonable amount of time to wait

21 Comments

Latest activity by Stacey, on September 15, 2017 at 3:36 PM
  • S
    Dedicated April 2018
    Southernbabe ·
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    They should respond quickly but they don't. I know I waited for about a whole day and a half before a vendor responded to me.

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  • FutureHennigan
    Super September 2018
    FutureHennigan ·
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    I give a few days. No longer than a week, usually...When I reached out to vendors I was usually contacting more than 1 at a time, and the one's who didn't respond in a timely manner got knocked off the list because by that point I was already talking to a few other vendors in the same category. If they can't respond, they don't get a chance to take my money.

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  • I'mthemom
    November 2018
    I'mthemom ·
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    Typically within a day.......for many vendors are in their peak season which could be a reason for a slower response time.

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  • S
    Dedicated April 2018
    Southernbabe ·
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    Exactly right! @FutureHennigan

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  • Munchkin9218
    Master September 2018
    Munchkin9218 ·
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    I give them a day or two. A full week at most.

    be careful though. I know some of the active vendors on here have said you get a better response if you contact vendors directly through their website or via a phone number than you do contacting them through WW. Apparently some vendors have the message turned off so they don't always get their notification

    I try to take into account the day of the week I messaged them as well as how busy it might be for them. It currently wedding season so everyone's busy, but I might expect a quicker response on a monday than a thursday or weekend

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  • Katie
    Expert October 2018
    Katie ·
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    Before booking vendors I gave up to a week for them to respond. At the end of day 2 I would begin looking at other vendors to contact if I didn't hear back within the week. After booking vendors I let them respond whenever but usually follow up after 7 days if I still haven't heard anything.

    Don't expect every vendor to respond. I've learned to go through their personal websites and not through WW because I have gotten quicker responses. Also had one vendor respond to 2 emails and then they ghosted and they came back with some excuse that made no sense 6 weeks later.

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  • J
    Beginner September 2018
    Junko ·
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    I would give them a few days, since I tend to email them on the weekend after me and FH look through their portfolio, reviews from different sources and their estimate pricing if they listed on their page. But if I haven't heard from them in a week, I will move on to another vendor.

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  • Light Haired Girl
    Expert February 2018
    Light Haired Girl ·
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    A GREAT vendor gives a response in a few hours (if you contact during business hours), even if its just a 'hey I see you, i'll reply soon!'

    A good vendor replies the next business day.

    An okay vendor takes a few days on a response.

    And a shitty vendor either never responds and you have to reach out multiple times, or takes weeks.

    Ultimately I switched caterers because of this. I requested the menu 3 times before he finally sent it, then out of the blue he sends a quote and ask when I'd like to book. I reply and say i'd like to set up a tasting first. I replied 3 times before he said "Sorry, i'm busy, I will try to honor getting back with you today." A week later and nothing. So I moved on and submitted a website inquiry to another caterer, and she called me within HOURS. I can't trust someone to be a vendor at my wedding if they can't even respond promptly.

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  • Rachel Langerhans
    Rachel Langerhans ·
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    I would give people about one week (5 business days) to respond. I personally hate when people (even non-vendors) don't respond to things within a day or two, but it's best to wait at least a few days since people can get bus. As a photographer, I personally make sure I respond to people within 1-2 days.

    ETA: Yessssss to what Miranda said!! Even if a vendor is busy, he/he can take a few minutes to respond after a day or so to say ,"Hi! I got your message. I've been busy but I'll get back to you soon!"

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  • VC
    Super April 2018
    VC ·
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    All of the vendors who actually responded got back to me within about a day. Longer if I reached out late Thursday or Friday-Sunday.

    If it's been more than like 4 or so business days, you could try to reach out again, but your best bet would be to find another way to contact them.

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  • Celia Milton
    Celia Milton ·
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    I aim for a few hours unless it's the weekend. And I hope the same from the potential clients I contact...

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  • Future Mrs. G
    VIP February 2018
    Future Mrs. G ·
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    I wouldn't wait for more than 3 days. With the ease of communications at our fingertips, literally, there is no reason why it should take someone that long to respond. I don't buy into the "it's our busy season" line either.

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  • Letti Hernandez
    Letti Hernandez ·
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    I usually respond within a few hours, except when the request comes in after 10 PM or before 6 AM. I get a lot of late night or early morning requests for some reason.

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  • Amanda
    Savvy September 2017
    Amanda ·
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    I would say 3-5 days. On the weekends they are usually busy so I always count those days out for a response. If you don't hear anything on a Friday when you sent a message Monday, deff follow up.

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  • StPaulGal
    Master July 2017
    StPaulGal ·
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    I think a week is reasonable, as long as there isn't a legitimately urgent scenario. Legitimately urgent="the wedding is this weekend and I need to know if you can come an hour earlier than contracted." Not "we are looking at November of 2018 and we want to know how much it costs to add a bread basket."

    When I worked in a related field we tried to answer everything within 3 business days.

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  • FutureMrsR
    VIP May 2018
    FutureMrsR ·
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    I think it definitely depends. When I'm doing contracted/freelance work, I tell my clients it takes me 48 hours to respond, though I usually do much less than that.

    That said, lately I've been crazy busy and I would never expect a response from someone else within 24 hours. To me, depending on the situation, I'll give them anywhere from 4 days to a week. If it's a timely matter, usually I follow up after 3-4 days. If not, I follow up after a week. I don't follow up twice, though. I'll just assume that they don't want to speak with me and move on.

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  • Akelah
    Savvy May 2018
    Akelah ·
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    No longer than a week

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  • ArianaB
    Expert April 2019
    ArianaB ·
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    I am currently reaching out to venues to get more information. I use WW send them a message and give them about a week. If I dont hear back I then go to the website and see how interested I am. If I really think it might be the venue for us, I reach out via email and explain that this is my second attempt blah blah blah. I goce them 2 days and if nothing they are not the vendor for me. I am planning our wedding long distance so it is really important that our vendors respond in a timely manner.

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  • Cassidy
    VIP October 2017
    Cassidy ·
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    A day. I think a reasonable time is a day. No more Than 2. 48 hours is enough to send a message "hey I got your message, I've been swamped right now, but I would like to set up a time for us to meet." A quick I got your message, I'm working on it would suffice.

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  • Sara P.
    VIP October 2018
    Sara P. ·
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    I'm dealing with a similar issue with a prospective officiant right now. She's highly recommended on a local Facebook wedding group so I contacted her through Facebook messages and she was responding. We switched to email and she took a day to respond saying I got your message and I'll respond more after the ceremony I'm doing tonight. I never have gotten that follow up so I sent her another email a couple of days ago (more than a week after her first response) and still nothing. I'm trying to be understanding and patient bc we just went through hurricane Irma but I'm getting frustrated. I'm hesitant to just move on bc of how highly recommended she is and I like what I see on her website.

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