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Rockie
Devoted June 2019

How much do i ask for back?

Rockie, on July 8, 2019 at 4:30 PM Posted in Etiquette and Advice 0 20
My videographer’s mic didn’t work the day of my wedding and he recorded the sounded in his cellphone. The result was minimal of my husbands vows being heard. The owner called me to to apologize/ ask how to fix it and pretty much put the ball in my court. She offered to re record the voice but also understood that would never replace the emotions of the day. She also brought up financial compensation. The actual videography is beautiful but I am obviously upset with the most important part being missed. She wants me to
give her a number, she seems to want to do anything to make me happy as this is obviously an extremely bad look for the business. We spent a little over 1,000 on 3 hours of service, I have no idea how much to ask for back. I don’t know what the protocol for something like this is and want to know how much you all think is fair

20 Comments

Latest activity by KYLIE, on July 9, 2019 at 12:50 PM
  • Melissa
    VIP September 2019
    Melissa ·
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    I would ask for around 50% back because video is half video and half audio.
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  • Lauren
    VIP September 2019
    Lauren ·
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    I agree 50%. In the end they might be able to edit the video to make it less awkward that they lost audio but it is still a huge issue to be missing that part of the ceremony.

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  • Rockie
    Devoted June 2019
    Rockie ·
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    That’s what I was thinking. I know I will never get that whole day back in terms of audio but the video is there and I am actually fairly happy with the quality in that sense
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  • Rockie
    Devoted June 2019
    Rockie ·
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    Unfortunately the parts that were missed were my husbands vows and the nice speech he made to me. You can hear mine because I naturally speak louder but it’s still cellphone quality. Just sucky
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  • Bride2020
    Devoted May 2020
    Bride2020 ·
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    I would think asking for half is fair. You seem to have a kindness about you and an understanding of the situation, as long as this comes across to them in your correspondence I think you're good. Try to do this mostly over email so it's all documented.
    Hi X,
    I have been researching a little and trying to think of a fair price, it is hard to figure out exactly what to do in this situation! The video is wonderful, thank you for doing such an amazing job on it. Unfortunately, my husbands speech to me was very important, and honestly one of the only reasons I really wanted the wedding to be captured on video, to not have it is upsetting for us and our family and friends who were unable to attend. Do you think 50% would be fair? When looking up what others have done in this situation and asking around, this is the number I seem to be finding, as video is half of the job and audio is the other. Let me know your thoughts, I'd love to discuss if you think fixing or rerecording the audio is worth it, if the final product turns out alright, we could discuss cutting 30% or more if it's fantastic. I know you are more knowledgeable as to if the end result would be worth it.

    Thank you so much again for your how professionally you have been handling this situation.

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  • Pirate & 60s Bride
    Legend March 2017
    Pirate & 60s Bride ·
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    If only your hubby’s vows are missing, and she offered to re-record (I know, not the same thing), I would probably only ask for $150-$200 off. Especially since $750 for 3-hours of service is very cheap considering the editing time that probably also went into it AFTER the 3-hours of recording. I think asking for 50% off is a bit insulting.
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  • Jennifer
    Super September 2020
    Jennifer ·
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    Agreed. And, I would take up the rerecording offer.
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  • Kelly
    VIP October 2020
    Kelly ·
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    If you are not rerecording I'd say 50%
    If you are rerecording I'd say up to $250
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  • Rockie
    Devoted June 2019
    Rockie ·
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    Wow that was perfectly worded thank you!
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  • Rockie
    Devoted June 2019
    Rockie ·
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    If it was a matter of me just not liking it, I would agree 50% is totally unfair. But this was a professional company having equipment not work and having no back up plan. The only editing we get is for a 3 min highlight video which will only include some of my audio that sounded okay. Unfortunately we will never get the real moment back. The cost was $1,150 not $750
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  • Rockie
    Devoted June 2019
    Rockie ·
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    The issue with re recording is it wouldn’t match the video. So it would be a lips don’t match the words kind of situation. She also expressed to me that she could tell he wasn’t totally following his script so it would be just re reading every word. She said she could over lay some of it in the highlight video and just do it at a time the video isn’t on him so you can’t tell but as for the entire ceremony and vows etc for the unedited they won’t be able to lay it over.
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  • earias
    Champion December 2017
    earias ·
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    I agree with this. I think the refund should be in proportion to what was actually missed. While hearing his vows are important, that's a small part missed when the total services were over a 3 hour period. I think 25-30% is more reasonable.
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  • Vanessa
    Expert September 2019
    Vanessa ·
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    I would ask for $400 back and start from there 🤷🏻‍♀️.
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  • Rockie
    Devoted June 2019
    Rockie ·
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    I am leaning closer to 50% because although I know it’s not technically 50% of the services\work there is still sentimental loss that won’t be able to get back. I appreciate everyone’s feedback
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  • KYLIE
    Super May 2019
    KYLIE ·
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    I would for sure ask for at least 50% back. What kind of videographer doesn't bring a backup mic in case of an emergency? That's his job. He couldn't have called someone to bring a backup? Or ANYTHING other than resigning himself to creating and delivering a subpar product?

    I wouldn't be rude about it, just matter of fact. And I certainly wouldn't undercut my initial offer in the same email or act like they're doing you a favor by giving you a discount (i.e. say you're fine with only 30% off if they don't think 50% is fair?? Huh??). The whole point of a wedding is the exchanging of vows. He didn't capture that. Period. He needs to refund you what he failed—half of a complete video (audio + imagery).

    It doesn't matter that he/the owner only charges $1,000 for three hours of work + editing. He/the owner set his prices, not you. The dollar amount doesn't matter, the percentage of what he failed to deliver does, which is 50%.

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  • Pirate & 60s Bride
    Legend March 2017
    Pirate & 60s Bride ·
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    Yes, this makes sense. For a service such as photography/videography, the service goes beyond the 3 hours on site because editing can take several hours.

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  • Rockie
    Devoted June 2019
    Rockie ·
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    Update for anyone following:
    i guess the owner got nervous that I was taking so long to give her an answer (told her on phone today I wanted to discuss with husband first) she emailed me saying she wants to re record and fix it as best as possible as well as give me a full refund. So I didn’t have to give her a number after all 🤷🏻‍♀️
    She said this isn’t the type of image she wants for her business (she wasn’t the actual
    videographer there that day) and wants to make it right.
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  • Bride2020
    Devoted May 2020
    Bride2020 ·
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    She sounds great, if I was splurging for a videographer I'd totally ask for the name and number! Very professional of her.

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  • Rockie
    Devoted June 2019
    Rockie ·
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    I agree, definitely a company prioritizing keeping customer happy. I’m sure after this they will always had an extra mic on them
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  • KYLIE
    Super May 2019
    KYLIE ·
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    I'm so glad you got this resolution! I told my DH about this last night after I commented and he said he would have asked for a full refund, and hearing his reasons, I totally agreed. I'm glad the business owner agreed and it sounds like she's professional enough to improve her business moving forward (i.e. have backup equipment!).

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