My videographer’s mic didn’t work the day of my wedding and he recorded the sounded in his cellphone. The result was minimal of my husbands vows being heard. The owner called me to to apologize/ ask how to fix it and pretty much put the ball in my court. She offered to re record the voice but also understood that would never replace the emotions of the day. She also brought up financial compensation. The actual videography is beautiful but I am obviously upset with the most important part being missed. She wants me to
give her a number, she seems to want to do anything to make me happy as this is obviously an extremely bad look for the business. We spent a little over 1,000 on 3 hours of service, I have no idea how much to ask for back. I don’t know what the protocol for something like this is and want to know how much you all think is fair