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Beginner November 2008

Help! Wedding Videographer Nightmare!

Helen, on August 3, 2009 at 4:33 PM Posted in Planning 0 6

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So, I got married last November...Nov. 19, to be precise. We hired a videographer with 2 cameras, which cost a little over $1200. My mom wrote the check for the $400 deposit, which they cashed. She swears she handed them the second check at the wedding (she wrote the check # down in her checkbook), but it was never cashed (she never noticed it, amongst all the wedding stuff).

Now it's almost 9 months later, and I never received the wedding video. I've e-mailed them numerous times in the past months, and never got a response. We've called...still no response. I have the signed contract, with the note that the deposit is paid. What do I do now???

Interestingly enough, one of the other vendors we used was their partner company, and we had no issue with them. It was a photobooth company, and we got the picture CDs and scrapbook within a couple of weeks of the wedding day. We are also trying to contact them in the hopes of a response.

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6 Comments

Latest activity by Marc Burgess, on August 3, 2009 at 11:00 PM

Jonathan Blocker · on August 3, 2009 at 4:47 PM
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Helen, This is a case for arbitration and you might need to get a lawyer. In your contract there should be payment terms and a timeline for deliverables. By no means am I giving you legal advice, but you may want to look deeper into the payment terms and timeline for deliverables spelled out in the contract. That and the fact that they haven't cashed your check will come up in arbitration. This kind of thing happens A LOT within the wedding industry and is why brides need to make sure they feel comfortable with the company they hire for any wedding services.
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Michelle Powell · on August 3, 2009 at 4:50 PM
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That is really strange that they never cashed your check! Maybe somthing happened and your video didn't turn out, so they didn't feel right cashing it, yet were afraid to tell you? No matter what, they need to be upfront with you right away and tell you what's going on! I agree with getting an arbitration!
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Beginner November 2008
Helen · on August 3, 2009 at 6:16 PM
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I guess I should also add that the company is Best Wishes Wedding Videos, in case anyone was thinking of using them.
How do I go about with something like arbitration? Is that better than small claims? I think the fees for all this might end up being more than the $400 deposit, but I am hoping that they will at least have the wedding videotapes for me...those are priceless.
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Tammy & Mark Toung · on August 3, 2009 at 6:42 PM
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Are they physically close to you? Maybe pay them a personal visit?
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Beginner November 2008
Helen · on August 3, 2009 at 7:19 PM
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They have a physical address close to where I live. I only did business with them online and over the phone, because they were related to the photobooth people I was working with. However, I will be paying them a visit in the near future. Who knows if it's a legit address, though.
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Marc Burgess · on August 3, 2009 at 11:00 PM
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Try to get help from the photobooth company, just because they aren't entirely responsible, doesn't mean they shouldn't stand by its referrals.
my clients and business is solely from referrals from trusting clients. Thus, as far as you should be concerned, the photobooth company should stand by its referrals. Sure, every company has hundreds of contacts and referrals, but if they aren't filtering their contacts and referrals, then they are just losing value in their own company and standards.
and yes, you may have to resort to some legal issues.
sorry to hear.
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