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Beginner October 2021

Help! Our photographer isn’t doing anything!

Matt, on April 4, 2021 at 8:33 PM Posted in Etiquette and Advice 0 11

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Am I off base here? We hired a photographer tentatively for our wedding and engagement photos and this person handles all of there business from a personal Facebook page. They don’t respond to emails with my fiancé and I on the to: line after we’d asked to do so, and they are very unprofessional with their correspondences.

We are literally 24 hours from our proposed engagement shoot and we haven’t received any guidance for what we should expect, or wear, or anything else.
Am I the asshole here, or should the photographer be reaching out to us in the last few weeks to see what we were thinking about venues, ideas or anything else? We haven’t so much as received a confirmation that we even have the date in their book reserved for the e-pics.
Help!

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11 Comments

Latest activity by Matt, on April 4, 2021 at 10:01 PM

Champion July 2019
Veronica · on April 4, 2021 at 8:53 PM
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This photographer doesn't sound very professional. Do you have a contract with him/her that you could consult? We had a consultation with our photographer prior to our engagement photos to discuss what packages she offered and where we wanted our engagement photos to take place. During that call, we agreed on a location, date, and time for engagement photos. She said we got two outfits and recommended one casual and one more formal. Since this person isn't responding, it doesn't sound like he/she really wants your business.
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Beginner October 2021
Matt · on April 4, 2021 at 9:00 PM
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That’s where I’m at with them. We did sign a contract, and paid *in full* for the package (they said they’d only handle it up front — they seriously run the business like a side-hustle and it’s unsettling). If we can them, we’re out $500, but that’s not the amount we paid in full. I’m fine with taking the loss here, just to not deal with it. They respond to emails with one and two-word replies, expects 1030pm phone calls for business to be okay, and we haven’t discussed anything at all in regards to where we’re even going.
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Champion July 2019
Veronica · on April 4, 2021 at 9:05 PM
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The fact he/she wanted paid in full up front would have been a major red flag. We had to give a deposit then had engagement photos taken and then made payments as the wedding got closer. The fact he/she isn't responding and expects you to call late at night wouldn't sit right with me either. You might be better off finding a different photographer.
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Beginner October 2021
Matt · on April 4, 2021 at 9:09 PM
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I’ve been thinking the same thing but wanted to give the benefit of the doubt for my fiancé’s sanity’s sake. But it’s gotten ridiculous.
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Champion July 2019
Veronica · on April 4, 2021 at 9:10 PM
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Yeah, unfortunately if he/she can't even respond about engagement photos I would be worried about him/her showing up for your wedding.
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Legend July 2022
Lisa · on April 4, 2021 at 9:11 PM
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I agree with Veronica. For me, poor communication is a deal breaker. If you can afford to lose the deposit, I would try to find a different photographer who is more responsive. The added stress of trying to communicate with someone who just won't reply isn't worth it, in my opinion.
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Beginner October 2021
Matt · on April 4, 2021 at 9:12 PM
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Ouff. Yeah, and if we go through with the engagement, my fear is they’ll be a complete s-show at the ceremony come October. Thanks for the advice, Veronica!
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Beginner October 2021
Matt · on April 4, 2021 at 9:12 PM
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Couldn’t agree more. Thanks Lisa!
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Champion July 2019
Veronica · on April 4, 2021 at 9:12 PM
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You're welcome! I wish you and your fiance good luck 😊
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June 2021
Dj Tanner · on April 4, 2021 at 9:27 PM
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Save yourself the trouble and get someone else. Yes they should be calling you in advanced to discuss all of that as well as telling you what to wear. If they only respond through Facebook that’s so unprofessional. Definitely get someone else.
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Beginner October 2021
Matt · on April 4, 2021 at 10:01 PM
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Sent an email to them asking them what the deal was:

“ Is tomorrow happening? Here we are the day before and we’re not aware of any plans for the shoot, whether we should be prepared for multiple outfits or locations, or otherwise. The last correspondence I have is us saying the 4th will work without confirmation we were set to go.”
To which I received an email full of Facebook links to picture galleries for other people. Not addressing any of the aforementioned at all. And they still can’t be bothered to reply all after asking four times.
Neat.
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