Help - Horrible Helzberg Experience

I need some advice. Long story so I’ll make it as brief as possible-

My Fiancé and I went to Helzberg in May to look st rings. They called ME a couple times after that leaving voicemails wondering when we’d be coming in to buy it and about promos running. (Hell if I know... I’m not buying my own ring...). So I didn’t respond.

Fast forward to August. Fiancé goes in to buy the ring and all the paperwork for my
likes and size were “missing”. Luckily he remembered the size. He knew I wanted rose gold, diamond on the band, and a round diamond. That’s exactly what they sold him. And yay! It was in stock!! So they sold him a size 7 ring, and sized it down to a 5.5.

Last Saturday after having it for over a week, we went in to get it sized because it was falling off. Turns out
1) I am a size 5, not 5.5. And I remember the woman saying that.
2) the ring he purchased was a stock ring.in a 7. The woman Saturday told me she couldn’t size it any smaller and it should have never been sized below a 6 to begin with. I will begin to lose diamonds over time even as is.

So Fiancé was upset, I was in tears. They have to order me a new ring in a 5 and seemed to think it was crazy that I want my original diamond transferred to the new band, but they’d be happy to do it if I “like this one better than the new one.....” 😒 he told the woman who helped us Saturday that he would have ordered it in the right size to begin with and asked why they wouldn’t have told them that in the beginning. So my replacement engagement ring is on order :/

BUT WAIT. It gets better...

so last night while while we were talking about where we want to go for bands since we clearly don’t want to go there, he told me he showed them exactly what ring he wanted (and showed me the picture on his phone). The ring he WANTED to buy was a special order, higher quality gold, wider band with larger diamonds than my stock ring. Now don’t get me wrong, I do love my ring. But that just adds to the wtf of the experience.


He wanted to order a better ring and a larger diamond but managed to get talked into a stock ring that shouldn’t have been resized so small because he was told “it’s really the same thing... and you can have it to day!” And God love him, he really didn’t notice the differences.

So I guess my half question, half vent ... has this ever happened to you?
Should we cut and run and re purchase a ring else where?
Do you think we’ll aleays have problems with them?

His brother bought his wife’s ring from them 10 years ago and never had a problem. They offer twice-yearly inspections and free sizing. I’m sure some of that is the cath that t must be done every 6 months with your paper card and if you lose it your warranty is void.

Thoughts? Advice? I’m sad as it is that I’m going to lose my original band and I don’t know what to do. If I’d be better if with a whole new everything, I’d do that.

TIA