Hi all - first time posting here but seeking some advice, not sure if this is the correct forum. I was married last month, and it was amazing, wonderful, and beyond my expectations--I truly owe it to our families for making it that way. However, we hired a day of coordinator (really a weekend coordinator, since there were multiple days of events) who caused us some issues. I'll admit it was not smart to hire someone with little experience to coordinate a large wedding, but we were very cost-conscious when making that decision and figured since she was newer to the industry, she'd try harder for us.
Not the case at all. She was late on the morning of the wedding ceremony, messed up some key details, consistently turned to people who weren't her "points of contact" to make decisions, was often nowhere to be found, and on top of that, our other vendors clearly disliked her. Still, none of this really trickled down to the guests, so I wasn't actively mad about it. HOWEVER...she also insisted we had agreed to pay for her hotel accommodations in our contract, and had my parents book a room for her when she arrived for the weekend, right on the spot. We were too busy to pull out the contract and verify what she was telling us, but when the weekend was over, realized this was not at all the case, and distinctly recalled her saying she'd be staying with a friend nearby.
When my parents sent an email to her after the wedding pointing this out, as well as highlighting the other reasons they were unhappy with her performance and didn't want her using our wedding to promote herself, she responded with a downright nasty email, telling them all the vendors hated them (...really not true) and accusing them of...physically attacking her and her assistant? Which is downright laughable because my parents are ridiculously gentle people and were honestly trying to avoid her as much as possible because she ticked them off so much. She did not address any of our concerns, but my parents were so flustered by this email, and so shocked that she responded that way, that they told her not to contact them again.
But I don't want to just let it go! I'm very happy about the wedding overall, thanks to my family and vendors really all stepping up, but her behavior was so dishonest and rude, especially after the fact, that and my husband feel like we have to address it somehow. Is leaving a review worth it, or will she just dispute it and get it taken down? (or worse, put effort into trying to sue us? She's clearly willing to make up things that didn't happen...) or would it be possible to file some kind of BBB complaint? I'm just not sure what the best way to warn other people about her would be, while also protecting myself, my husband, and my parents.
