I can say with complete confidence that my review was accurate and factual and based on my own personal experience with them.
I'm sure I'm not the ONLY bride who did not feel their hired makeup artist was the right fit after having a unsuccessful trial.
However, I didn't quit on them just because of the trial. I was not even upset at the makeup artist. It was because of the quality of service by the owner of the company. Once I paid my deposit, she said she would get back to me within a couple of days with the next steps. One month later, I contacted her since I did not hear back. She responded saying the September brides were currently priority and that she would get back to me in about a week. 2 months later, she finally says which artists I'm assigned to. Then the trial is booked 1 month after that, 3 weeks before my wedding date. You can avoid the cancellation fee if you cancel with them 3 months or more prior to your wedding date.
When I spoke to the owner over the phone, I was constantly interrupted and talked over. My fiance was sitting right next to me hearing the whole thing with a disappointed look on his face. It felt as if she was really trying hard to get me to still commit and not cancel anything. If a customer is not feeling it, you shouldn't push them or invalidate how they are feeling about your services...
The fact that I had to wait so long only to not be satisfied with my trial and then be talked over constantly instead of heard (as a paying customer too), it made me lose all confidence with this vendor.
So, I ended up paying the cancellation fee since it was way past the date I could avoid it. They sent me a release document after, which stated that I am not allowed to post any verbal or written negative reviews of them.
Well, I posted a totally factual and honest review anyway because I felt that other brides should know what I experienced. The vendor replied to it and said I was retaliating purposely and said I breached her contract by posting the review. She also brought up that they "experienced a sudden and tragic death of an artist and therefore all scheduling was impacted". I'm really sorry that they had to experience that and the fact that it impacted her business, but I don't think there was any need to say that at this point. It actually looks very unprofessional for her to bring that up in her response as it has nothing to do with me and it just looks like she is seeking sympathy or victimizing herself to other people reading her response.
According to the Consumer Review Fairness Act which was officially signed into law in 2016 by the president, it is totally legal for a customer to post a unsatisfactory review as long as everything is factual, which it was.
Rule of thumb to the brides: If ever a vendor or any other business you deal with states on their contract that you can not post bad reviews (no matter how true they are), they are breaking the law. It also says a lot about their character.
Hope no other brides run into the mess I did!
