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Just Said Yes April 2021

Ghosted by Venue?

Hannah, on February 24, 2020 at 6:54 PM Posted in Etiquette and Advice 0 12

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First time posting and in need of some serious help.

We’ve been looking at venues for months and nothing really “wowed” us. Fast forward to about 3 weeks ago, we randomly came across this small farm with a newly built wedding venue. They’ve had about 6 weddings last year. I reached out to book a tour- two weeks ago. We absolutely fell in love, it had everything we dreamt of and more!
After the tour, I told him I’d get back to him ASAP as I wanted to speak with my mother about it. I let him know that we were interested in booking and would like a contract sent to us. He replied almost immediately “great! I just need your names and number of guests” I reply with the info and I never heard back from him. It’s been almost 2 weeks

I sent him another email asking about the contract, he said he would get that to us on this past Friday and again, nothing. I called to follow up this morning and never received a call back.
Am I being too pushy? My date is 11/07/2020 so I feel there’s not much time left, but who honestly knows!!

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12 Comments

Latest activity by Kari, on February 25, 2020 at 10:57 AM

Master May 2019
Cyndy · on February 24, 2020 at 6:58 PM
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You definitely aren’t being pushy. I would leave an email asking for the contract ASAP to secure the venue. It’s best to have a paper trail when possible. Explain that you need to sign something within a few days or you will be looking for another venue. With your wedding being this year you don’t have much time Good luck.
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Legend June 2019
Melle · on February 24, 2020 at 6:59 PM
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I don’t think that’s pushy either ! The other thing you can do next time you get a hold of him is just to ask if there’s someone else you can communicate with when he isn’t around
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Dedicated August 2020
Ashley · on February 24, 2020 at 7:01 PM
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If he’s this delayed with getting you set up with the contract and everything I would start to rethink trusting them to have any of their responsibilities prepared well for your big day. Maybe looking up reviews would help. Others could have been satisfied with their service despite having similar difficulty with getting started. Or maybe he has a legitimate reason for the delay and is still able to work with you for the wedding! It also may not hurt to have back up options that you love in case things fall through.
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Master November 2019
Mrs. S · on February 24, 2020 at 7:01 PM
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I had my dream venue ghost me and you know what, I didn’t want someone who couldn’t return an email or phone call planning my wedding. I stopped wasting my time and found one even better and cheaper.
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Expert February 2020
Sara · on February 24, 2020 at 7:06 PM
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I would find another venue. There's no way I would put a lot of time and money into a place that can't answer an email that you sent two weeks ago.
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Dedicated June 2021
Natalia · on February 24, 2020 at 7:10 PM
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I had something similar happen to me.
I realized that if it was so stressful trying to communicate with them before even officially booking, it wasn’t likely to get much better. It wasn’t worth it, so I decided on a venue that I like a lot more, and the difference in communication is amazing.
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Super October 2021
Suzie · on February 24, 2020 at 7:38 PM
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Agreeing with PPs on moving on from this venue. If they can’t even send you a contract to secure your business, how can they be depended on when it comes to your wedding day. You should not be chasing down your vendors. You are def not being pushy, especially considering you’re 9 months out. I recommend finding another venue.
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Master October 2019
Meghan · on February 24, 2020 at 9:16 PM
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Honestly, I wouldn’t continue wasting my time with them. Not responding after this long is very unprofessional and it’s not something you want to deal with when dealing with your venue. I’d keep looking.
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Devoted February 2022
Kristie · on February 25, 2020 at 12:13 AM
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I had a venue ghost me. I couldn't even get someone to set up a tour. This venue was recommended by our DJ. We told him what happened and he's stopped recommending them now.
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Super May 2021
Pia · on February 25, 2020 at 12:25 AM
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I would have a plan B and start executing. You shouldn’t have to run a company down for business
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Super October 2020
Fmv · on February 25, 2020 at 9:18 AM
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You arent being pushy at all! November is right around the corner. I would stop trying to contact them, if they are being this slow and unreliable ready imagine how hard it will be to get in contact with them when your wedding gets closer
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Master May 2020
Kari · on February 25, 2020 at 10:57 AM
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Red flag!

You aren't being pushy. Sounds like they are new to the business and their customer service isn't up to par. Weddings are very demanding, and if you cannot get back a basic contract in a reasonable time, and you haven't been given an explanation why, I'd seriously consider not using this place. What are you going to do when they don't respond to you closer to your wedding date, or to your vendors who need information from them?

Since they are new to the business I do think it is appropriate to very politely reach out again and tell them you love the venue but are very concerned about their lack of timely response, and that you would love to consider having your wedding there but would need more timely communications with them going forward. Clearly lay out your reasonable expectations and give them a chance to step up to meet your needs. If you are very polite and understanding, you'll either get a vendor who responds well to that feedback and openness and your communications improve, or you'll quickly figure out they are not capable or unwilling to provide the level of service you are looking for.

Sometimes life happens and you just catch vendors at a bad time and they are uncharacteristically slow to respond to emails, but they should be able to give you timelines they stick to, and if they care about attracting and retaining customers they would let you know if some bizarre situation happened that caused an unexpected delay. Our venue also does food and they make a ton of holiday pies and treats, so I pretty much knew we'd have almost zero back and forth communication throughout the month of December. Because I was told that, I was able to hold off on emailing them about things that could wait, and I didn't have to send an email into the ether and get worried about no one responding. If the venue says they'll get back to you within a timeframe and doesn't, and then continues a similar trend, I just wouldn't use them. It would add too much stress to what is already a very complex and busy day.
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