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S
Savvy September 2020

Frustrated and very Disappointed with Photographer! Now what do i do??

Sydney, on October 26, 2020 at 10:31 PM Posted in Etiquette and Advice 0 5

So I have put off writing a bad review of our photographer because I hate to do it publicly but I am completely unsatisfied with him. He was impossible to get ahold of before the wedding and had about 101 excuses for rescheduling our engagement shoot, not returning phone calls or not getting us in touch with our DJ (who we booked through him as part of a bundle) 10 days before the wedding I typed out a detailed list of shots I wanted with specific details that I wanted because we has a unique ceremony and we had a lot of personalized and out of the ordinary things in our wedding or our reception that we wanted captured. I also emailed him and the DJ a detailed Time-Line for the day of the wedding. Wedding day comes and things start to go wrong early in the day. My hair and Makeup team worked a LOT faster than they had projected, finishing everyone's hair and makeup (including mine) an hour and a half before they were supposed to. So my photographer completely missed the getting ready hair and makeup photos; I wasn't heartbroken about it considering the timeline was off track and that wasn't his fault. Let him know that we would just meet him at the venue since there was nothing for him to do at the hotel. We get to the venue and he told me he never got my shot list and then said that I should have printed it out for him. So one of my bridesmaids texted him the list. He then told her that it didn't matter that he didn't print it since it was just something that I printed off of pinterest. He was not listening when we told him what we wanted or that i needed a break. he and the dj somehow "never received" the timeline for the reception which was part of the timeline i sent him. during pictures he would give no direction as to what was needed of anyone in the group and then whenever he tried to give direction he would just say hey you do this without saying who he was talking to. The way he went about the entire day gave me so much anxiety I physically got sick because I couldn't take it, not to mention him trying to barge into the room while I was getting sick because he wanted to get a certain shot and the lighting was good. the dj was terrible, we were supposed to have wireless mics for the ceremony and there weren't any so no one could hear us properly then when it came to the entrance songs he didnt announce anyone the way he was supposed to either. After we got through the cake cutting I did my best to pretend he wasn't there because he was making me so mad. When we booked him he told us it would be about 2 weeks for photos so we were waiting patiently. At the 3 week mark my husband emailed him and said he was waiting for the rest of the photos from the 2nd photographer and should have them in a few days. Another week went by and we emailed again. He finally uploaded the photos and I am disappointed to say the least. He missed almost all of the photos I specifically wanted, there are NO photos of anyone walking down the aisle and not a single photo is edited. Over half of the photos he uploaded are garbage (eyes closed or someone talking or otherwise unusable). It took him 2 weeks longer than he told us it would take and nothing is edited? I can't even explain how unhappy I am with him.

5 Comments

Latest activity by Sydney, on October 27, 2020 at 12:06 AM
  • M
    Super October 2022
    Michele ·
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    Let him know to the best of your ability. Also write an honest review to warn future brides of his behavior/practices. As much as you might not want to write a review, that is how many brides sort through vendors of who to interview and eventually hire.
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  • Lisa
    Rockstar July 2022
    Lisa ·
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    I would definitely leave an honest review. Detail the things that he did well, but also list your concerns. Future brides considering hiring him may want to be aware of all those things ahead of time. I would maybe reach out to him first to express your thoughts on what happened, give him a chance to reply, and then write the review later (when you're in a logical frame of mind - don't write the review when angry).
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  • Michelle
    Master April 2021
    Michelle ·
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    Agree with the others. This guy’s crappy service might help another couple going through what you’re going through.
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  • A
    Super September 2020
    Alli ·
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    That is so disappointing!! Oh my gosh. Tell an honest review for sure. Ugh, did he have really good reviews or was he super cheap? Any red flags?
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  • S
    Savvy September 2020
    Sydney ·
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    He had great reviews recently. A few bad ones from 3ish years ago but no bad reviews since 2017. Also was listed as a preferred vendor from our venue! One of the main reasons we went with them was because of that. He was also really well priced. I wouldn't consider it "cheap" but still affordable
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