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Devoted April 2020

Feeling Down Today - Unresponsive Venue

Simone, on May 16, 2019 at 1:43 PM Posted in Planning 0 13

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So, I flew from NY to Tucson to look at several wedding venues; absolutely fell in love with one. The tour was great and the coordinator emailed me several days after to start the process. My last communication with her was 5/3 when she said she'd reach out the following week to let me know if a date she was holding for someone else would actually be available and how she would hold an alternate date for us. Well, that was last week, which came and went. In the interim, I sent her the requested info for the contract. She didn't acknowledge it, but I was thinking it's wedding season, I'll hear from her when she calls about the date. As of today, I've heard nothing back. I left one very professional voicemail yesterday morning. No Bridezilla tactics, whatsoever.

Now I'm just upset because Idk what happened between then and now. We were really excited about this venue, they have great reviews, we hit it off with her and everything just stopped. I'm just at a loss, and I don't want to keep calling. 😥

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13 Comments

Latest activity by Jaymee, on May 16, 2019 at 6:41 PM

Champion June 2019
Gen · on May 16, 2019 at 1:53 PM
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I know this sucks but honestly it sounds like you dodged a bullet. Unresponsive vendors are the worst. Our coordinator was so attentive and responsive until we booked... now it’s impossible to get a hold of her 🙄 in the long run this will probably be a good thing for you because you avoided having to work with someone potentially difficult! I know it sucks now that this happened but not using someone like that will end up saving you a lot of stress in the long run. At least they showed their true colors before you put money down.
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Expert October 2019
Tonia · on May 16, 2019 at 2:13 PM
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I agree with PP. Sometimes, the vibe you get from certain vendors say a lot about their professionalism. I have walked away from several vendors because of unresponsiveness. I think there is a reasonable time frame to give them to respond back, which you did. You shouldn't have to chase someone down to get questions answered.
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Devoted April 2020
Simone · on May 16, 2019 at 2:37 PM
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I know. I just feel so discouraged about it all, like I took that trip for nothing and now I'm back to the drawing board. I'll get it over it.
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Dedicated June 2019
Mariah · on May 16, 2019 at 2:57 PM
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I would call a few more times. Maybe there's someone else you can talk to and figure out what's going on with the events lady. I had a really similar experiences with our rehearsal dinner venue. Turns out the events manager was super sick with the flu and hadn't been to work in 1.5 weeks. We only figured this out because we called and asked to talk to a manager to complain about the lack of response. Maybe something happened to her and there is someone else who can help you.
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Master October 2019
Meghan · on May 16, 2019 at 3:17 PM
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I agree with all PP's. Try to call and speak with someone else. If there is not a legitimate excuse as to why you have not heard back from the coordinator, then I would move on. And as was said earlier, if you do have to pass on this venue, be thankful you found out about the bad communication now before it was too late! Communication with your venue/vendors is key when planning a wedding!
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Master August 2019
Allie · on May 16, 2019 at 3:25 PM
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So true PPs. My venue coordinator was great and always responded prior to booking and signing the contract. After the deposit was made she ghosted me for about 2 months. Its still hard to get straight up answers from her.
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Legend March 2017
Pirate & 60s Bride · on May 16, 2019 at 3:27 PM
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I would call and see if there’s someone else you can chat with if she’s not avail. It’s a tough industry with a high turnover. Maybe she left, or someone on her team did and she has to cover for them.
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Super April 2020
Emily · on May 16, 2019 at 3:45 PM
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I know you're bummed, honestly I would be too, but if they're not great at communication, it might get worse if you do end up booking with them. Something will come along that will be just as great!
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Devoted May 2020
Bride2020 · on May 16, 2019 at 3:52 PM
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I wouldn’t be worried! If the venue had a crappy vibe, you dodged a bullet, but if you go back on my forum I have a similar question from a few weeks ago. Loved the vendor, everything was so great and I thought we really hit it off, then radio silence for 3 weeks. But it was right at the start of wedding season, she got back to me and answered all my questions and reserved our date. I definitely was feeling worried and antsy just like you are, like, really ansty! If it had been another week I probably would have sadly moved on, but thankfully I did not have to! Sidenote, I am looking at a small b&b and they just have one point of contact, so it wasn’t like multiple people dodging me, and their reviews online are fantastic and I got a really good vibe from them.
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Devoted May 2020
Bride2020 · on May 16, 2019 at 3:59 PM
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https://www.weddingwire.com/wedding-forums/venue-troubles/d2a5a411ea839be7.html obviously my question was a little different, but the responses are very different from what you're getting! might encourage you a little bit, even though I was asking about a private line
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Devoted April 2020
Simone · on May 16, 2019 at 6:29 PM
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This was a huge help. Thank you so much. Right after I read it, took a deep breathe, told myself to relax, and then she touched base. Lol. We had a brief convo about communication, and I feel good. This has reaffirmed my decision to get a day-of coordinator tho. I don't want to be pulling my hair out. Thanks so much! And thank you to everyone else who responded too! 🤗
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Master October 2020
Mandi · on May 16, 2019 at 6:39 PM
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Yay! So happy for you!! Hope this means you got it for the date you need!
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Just Said Yes September 2019
Jaymee · on May 16, 2019 at 6:41 PM
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This happened to me. I was planning on a wedding at one of two golf courses. I had my heart set on one but the coordinator dropped the ball. I literally waited 2 months to schedule a viewing and they didn’t call me back after repeated emails and voicemails. I went with the venue that has the same owner but it’s a little older inside. The coordinator is awesome and responds within a few hours every single time.. I’m happy with my choice though. I’d rather work with the people who make me feel comfortable and are willing to help.
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