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Brittany
Dedicated December 2019

Feeling deflated :( venue trouble

Brittany, on November 14, 2019 at 8:32 PM Posted in Planning 0 6
We’re 26 days till our wedding and for the past 2 1/2 weeks my venue/wedding coordinator has been MIA and I’m starting to really feel deflated about the wedding at this point. For months I had been asking for our event banquet order (an itemized breakdown of everything we’ll have for the wedding regarding catering, site fees, bartenders etc) because at 30 days till the event you have your final balance due so I wanted to be on top of things and have my budget locked in and everything paid for way in advance. But as the months went by and the date drew closer I sent emails asking for it again and following up about 3 weeks ago and only 1 reply stating I would have it the end of the week.
For the last 2 weeks I have emailed her, called the cell, her office and even another rep in the department trying to get a response from her and NOTHING. My fiancée called guest services today and put her on blast and I then received a text from her stating she was emailing me the order and would call me in the afternoon to finalize everything. But once again, no phone call and it’s now 8:30pm.
So I’m really hating this feeling of having to chase them down and be the ‘bothersome couple’ all for something that was in their contract. I’m feeling like there’s now going to be this stigma surrounding our event and won’t be as happy with the resort and our coordinator because we’ve had to put up a fight just to be able to pay them the money we owe And the severe lack of communication from them. I almost don’t even want to go through with the wedding at that location now due to this Smiley sad How would anyone else handle this situation? im really shocked at how this is playing out considering how lovely the experience has been prior to this.

6 Comments

Latest activity by Decemberbride, on November 15, 2019 at 10:21 AM
  • Destiny
    VIP May 2020
    Destiny ·
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    Can you ask for a new coordinator?
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  • Brittany
    Dedicated December 2019
    Brittany ·
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    I’m sure we could and I believe there’s only one other woman who handles weddings at this resort but it would still leave that stigma of being the problem couple which is the feeling I’m afraid of.
    We do have a small wedding and it is on a Thursday but it shouldn’t make us any less of an important client
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  • Maura
    Beginner October 2020
    Maura ·
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    Honestly this is pretty shocking and surprising that you’re coordinator would do this. I would honestly say you’re not overreacting if that’s what you’re worried about. I would’ve honestly shown up there at the venue after the 5th email not answered and my venue is an hour away from me. You put a deposit down and put your trust in your coordinator I would just keep calling and honestly stressing how unsure and depressed this makes you feel during a time in your life when this should be nothing but excitement! I wish you the best love and congrats I’m sure it’ll be beautiful no matter what for a beautiful couple
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  • Cyndy
    Master May 2019
    Cyndy ·
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    This is terrible. I would drive there and ask to speak to the manager and deal with it in person. It’s unacceptable.
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  • Taylor
    Beginner September 2021
    Taylor ·
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    Yeah if possible, I would go in person and express everything you just mentioned above about how this is impacting your feelings about your wedding. No one should be made to feel that way, especially about their wedding day!! I would hope they would be sympathetic to your feelings and make some arrangements to change your mood and get you excited about using their venue again! Maybe something chaotic has happened that is impacting her ability to get back to you, but regardless that is not your problem. They still owe it to you to follow through on what they said, it’s the professional thing to do. Hoping they get it settled ASAP and it eases any tough feelings you are having!!
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  • D
    Dedicated December 2019
    Decemberbride ·
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    Nope this is crazy. My wedding is next month and my coordinator had to take an emergency trip to Italy and is still communicating every day. That, and she has at least 3-4 weddings a week. But always answers, same day. Sorry your dealing with this. I had a DJ disappear and had to hire a new one even though we'd already paid $800
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