Skip to main content

Post content has been hidden

To unblock this content, please click here

Little Star
Expert April 2019

Event coordinator not responding

Little Star, on June 4, 2018 at 12:32 PM Posted in Planning 0 15
So it’s been radio silence from my event coordinator for almost a month. I’ve sent her two emails asking for my catering contract draft. I know it’s wedding season right now, so I don’t doubt she’s busy but is this normal? I was thinking I’d give her another week and send another email or call. I don’t want to be annoying, though. Should I just wait for her to get back to me? I’m getting married April 2019. According to the WW checklist, I should find & book my caterer by June 19th.

15 Comments

Latest activity by Little Star, on June 5, 2018 at 12:21 PM
  • A
    Expert September 2019
    Anna ·
    • Flag
    • Hide content
    I’m my honest opinion, she should respond within 5 business days max. I would call her and ask if she’s received your emails. But definitely call. Good luck!
    • Reply
  • N
    Just Said Yes June 2019
    Natalie ·
    • Flag
    • Hide content
    I agree, she should not be taking that long to reply. I would definitely give her a call to see what’s going on!
    • Reply
  • L
    Dedicated June 2018
    Lisa ·
    • Flag
    • Hide content
    I would give her one more call and ask if she got the emails. Let her know you understand if she's busy, and if she needs to take her time getting back to you but she should at least give you some response.
    • Reply
  • Mrs Robes
    Devoted October 2018
    Mrs Robes ·
    • Flag
    • Hide content
    My opinion, she should at least acknowledge your emails. My coordinator is fantastic- she’s usually has a response sent to me within a few hours, even on her days off. There’s a certain level of communication that should be given throughout the whole planning process.
    • Reply
  • S
    Super May 2020
    Shari ·
    • Flag
    • Hide content
    View Quoted Comment

    I agree. My coordinator ALWAYS responds. It may take her a little time to get back to me when she's doing weddings; but she always tells me that, and she always emails me. I can't imagine trusting someone who can't figure out how to juggle emails. If she can't do that, how does she handle a whole wedding?!?

    • Reply
  • Kristina
    Master August 2018
    Kristina ·
    • Flag
    • Hide content

    Agreed, give her a call!

    • Reply
  • Heather
    VIP January 2019
    Heather ·
    • Flag
    • Hide content
    Definitely give her a call. Hopefully she gets back on the right track for your wedding. This level of noncommunication is unacceptable on her part.
    • Reply
  • Little Star
    Expert April 2019
    Little Star ·
    • Flag
    • Hide content
    Thanks all! I’m a little concerned since she’s been so responsive and on point before! I’ll give her a call tomorrow, not sure if she works on Mondays or not.
    • Reply
  • BrandiWeds18
    VIP May 2019
    BrandiWeds18 ·
    • Flag
    • Hide content

    She should be responding. I gave my coordinator the benefit of the doubt. First it was "wedding season" then it was "holiday season". My original wedding date was set for August and i haven't heard from her since our last phone call October 2017. She told me she would schedule all of these meetings, help me find bridesmaid dresses and she's completely ghosted. She is working on weddings even after mine as i see her on instagram all the time. I decided to contact her in January 2018 after the holidays and i simply asked her for the link to the software program she swore she had been trying to send to me since June, then again in October. I even contacted her to let her know we are postponing our date and no longer need her services and she hasn't even contacted me back and that was in March smh. I gave her the benefit of the doubt because my wedding was not very close, but that doesn't mean she should stop being responsive. My photographer, Photobooth attendant, DJ, and Florist were all hired over a year out and have ALWAYS gotten back to within a few days and they are busy as well. So no excuses. Call, Email and let her know that this is important to you and her response time so its established up-front incase she continues to do so.

    • Reply
  • MrsD
    Legend July 2019
    MrsD ·
    • Flag
    • Hide content

    Have you called her yet? I would just call, I don't think it's rude. She may just be getting tons of emails everyday

    • Reply
  • Michelle
    VIP September 2018
    Michelle ·
    • Flag
    • Hide content
    This happened to me early in my planning process- come to find out that contact person was fired and there was a different person I was supposed to contact. Reach out to the company if you aren’t hearing back from one person.
    • Reply
  • DC Wife 10.27.18
    Master October 2018
    DC Wife 10.27.18 ·
    • Flag
    • Hide content

    My coordinator always responds in less than 24 hours. You should call.

    • Reply
  • Little Star
    Expert April 2019
    Little Star ·
    • Flag
    • Hide content
    I went ahead and called today. She didn’t answer but I left a message. If I don’t hear from her within a day or so I’ll call the venue/caterer to see what’s up.
    • Reply
  • CountryRoads
    Expert October 2018
    CountryRoads ·
    • Flag
    • Hide content

    If you give her a call, be sure to also shoot her an email. Just state that you gave her a call and request that she confirm that she has received your correspondences "to confirm that you using the correct contact info". To be honest, in a situation like this I would follow up all phone calls with a very short but nice email, so that you have a "paper trail" of your attempted correspondences just in case of worse case scenario. Obviously dont state that is your reasoning in the email LOL. I just wanted to point out why it can be very important to document your phone call correspondences with emails [that are printable and time stamped]. Try not to stress, but I think its also okay to be prudent.

    • Reply
  • Little Star
    Expert April 2019
    Little Star ·
    • Flag
    • Hide content
    Update: she finally responded to me last night! She had been on vacation last week and somehow my email was missed. I’m just glad she got in touch with me. She apologized and sent over the contract right away. We’re putting down the deposit by next week. Also the catering company includes cake cutting service for a small fee. Yay!
    • Reply

You voted for . Add a comment 👇

×


WeddingWire celebrates love ...and so does everyone on our site! Learn more

Rockstars

  • D
    Getting married in 07/03/2025

Groups

WeddingWire article topics