I ordered our cake topper weeks ago on Etsy. Based on the seller's shipping policy, the item was supposed to arrive today at the ABSOLUTE LATEST. So sure enough, the cake topper has not arrived and is still in China. I contacted the seller at 2AM requesting I be refunded since:
A. They are outside their own shipping timeline and,
B. There is no way the cake topper will arrive before the wedding
He, of course, says he's going to contact the postal office, etc... Then refuses to issue a refund. I went ahead and opened a formal claim with Etsy asking for a refund and the seller has a week to respond before I can escalate it even further. But I don't understand why the seller won't refund my money since there is absolutely no way the cake topper will arrive by Friday, especially since it is still in pre-shipment status IN CHINA!!! It sucks because FH really wanted this particular cake topper and now, we're forced to order a generic topper off of Amazon due to time constraints.