Amanda
Dedicated June 2019

Etsy Problems?

Amanda, on May 22, 2019 at 7:11 PM Posted in Planning 0 13
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Has anyone else had issues purchasing on Etsy? I have purchased NUMEROUS items over the last few years and recently a ton for the wedding. Never had a problem. Placed an order last week for groomsmen gifts and now I’m worried. They didn’t have perfect reviews, but not bad either. After I ordered I noticed one review that said they we’re still waiting for their item. I contacted the seller who assured me I would get mine by the wedding. But...now the shop has closed. I contacted them again and haven’t heard back. It’s been 3 days. Ship by date is the 27th. Etsy policy makes it sound like I can’t do anything until the delivery date of June 1. My wedding is June 8th. This is the gifts for all the guys, and $200 worth of merchandise. Thoughts?

13 Comments

  • Kiara
    Super August 2020
    Kiara ·
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    Have you contacted etsy itself to see what you can do... Or file a refund from the seller..
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  • Amanda
    Dedicated June 2019
    Amanda ·
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    I have not. It looks like policy says you have to wait the days until delivery has expired.
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  • Tara
    Expert June 2019
    Tara ·
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    This sounds like you are not going to get your order. This happened to me during Christmas. I ordered something and the shop had really good reviews. Then everyone started posting they did not get theirs and I got the shipping notification, but no movement. I contacted the shop and she said she was sending it out. I checked in a few days later and the shop was gone. So I had to wait a few days to open a case and Etsy refunded me my money. Since you have to wait, I would try calling them. In the meantime, you may have to but another gifts until you can get reimbursed.
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  • Kate
    Devoted June 2019
    Kate ·
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    You can’t really do anything until the ship by date has passed and sometimes not until the delivery date has passed unfortunately. Etsy can’t and most likely won’t do anything until one or both of those dates have passed. I’ve had similar issues.
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  • Melissa
    VIP September 2019
    Melissa ·
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    I would contact Etsy as the situation is a little different with them actually closing their shop rather than not delivering the item.
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  • Deborah
    Dedicated February 2022
    Deborah ·
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    I would try to find other items locally or on a website with very quick shipping like amazon. I would wait until the day of expiration and once I knew a refund was in progress I’d order whatever items I found (if the money is there)

    it really sucks that you’re experiencing this. Hopefully they will do right even if they aren’t being responsive 🤞🏽🤞🏽

    Fortunately these men are your family and friends most likely. They will understand if the gifts aren’t what you wanted them to be because of an Etsy issue.

    “Things Remembered” usually have stores in most major malls. They do same day engraving if you come during the hours their specialist is there.

    Stay hopeful but definitely start putting a back up plan together
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  • Chandra
    Master May 2019
    Chandra ·
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    I would think that waiting period would be a moot point if the shop has closed...I'd try reaching out to their customer service anyway.
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  • Mcskipper
    Master July 2018
    Mcskipper ·
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    Is the shop *closed* out of business, or “closed” for a vacation? — I’ve experienced the latter and all was well. It said closed but after I dug around I found a message on the main page that said they weren’t taking new orders at the moment so they could work on already placed orders. I’d reach out to Etsy to see if they have any info on the status of the shop, but I wouldn’t go into panic mode just yet. Especially as it’s not something you need for day of, if I’m reading right. I have on a couple of occasions ordered gifts a little later than I should’ve and not had them for the event— in this event I usually write a nice note with an IOU of sorts indicating that the gift is on its way. Sometimes I print a picture of the item so they know what’s coming. Obviously getting what you paid for is important ! But that can be solved (ultimately if the shop disappears and Etsy doesn’t help you can file a dispute with your credit card), so, in the meantime, try not to panic. Smiley smile
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  • Amanda
    Master December 2020
    Amanda ·
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    I'd call etsy! Explain the issue. Since the shop is closed, I don't see why it would still come. I've had a co-worker buy her guest book from etsy and had so much anxiety the last few days before her wedding since it hadn't come in! I'm not sure if it came or not!
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  • MrsD
    Legend July 2019
    MrsD ·
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    I'd contact Etsy and get a refund immediately!

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  • Courtney
    Rockstar December 2019
    Courtney ·
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    I would file a complaint/refund with Etsy directly. At the very least you can file a dispute with your credit card company because you haven't received what you ordered.

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  • Amanda
    Dedicated June 2019
    Amanda ·
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    Update! Contacted Etsy, explained the situation. They gave me an immediate refund. Placed a new order with a different shop and I will have my items by the wedding! Thanks for all the comments!
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  • Victorian Bride
    VIP June 2026
    Victorian Bride ·
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    Awesome!! So happy for you. 😙
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